Pension Officer

Pension Officer | 9245 | Permanent Contract x 1, Fixed Term Contract until 31 March 2026 x 2 | 37 hours per week | £26,403 to £28,142 per annum (Scale E) | County Hall, Norwich

Are you passionate about delivering high-quality pension administration and customer service? Norfolk County Council is seeking dedicated Pension Officers to join our Finance and Exchequer Services team. You\’ll play a vital role in ensuring the accurate and timely administration of payroll and pension systems for Norfolk County Council, schools, fire services, NHS, academies, and other external customers.

What You\’ll Do

• Provide professional pension administration services to internal and external customers, ensuring all deadlines and service standards are met.
• Deliver high-quality pension support, including data input, documentation, and correspondence in line with statutory requirements and council policies.
• Communicate effectively with members and customers, resolving pension queries and issues.
• Accurately input and manage data in Payroll and Pension IT systems (including Oracle Cloud, Microsoft Tools, Teachers Pension Online, and Norfolk Pension Fund).
  Support data cleansing, error correction, and compliance with all relevant legislation (employment, tax, minimum wage, pension regulations, and data protection).

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.

• Financial benefits such as:

• \’ Norfolk Rewards\’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.

• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants\’ pensions
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
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