At a Glance
- Tasks: Support adults in accessing life-changing learning opportunities and improve services.
- Company: Join Norfolk County Council's Adult Learning and Skills Service.
- Benefits: Competitive salary, generous holidays, flexible working, and employee discounts.
- Other info: Collaborative team culture with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while enjoying a dynamic work environment.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 27274 - 27274 £ per year.
Do you enjoy working with others to solve problems, improve services and make a meaningful difference to people’s lives? We are looking for two enthusiastic, highly organised and customer-focused Operations Officers to join our Adult Learning and Skills Service, helping adults across Norfolk access life-changing learning opportunities and achieve their full potential.
This is a varied, rewarding and fast-paced role at the heart of our service, where teamwork and collaboration are central to success. As part of a supportive and high-performing operations team, you will work closely with curriculum staff, learners, venue providers and colleagues across the wider service to ensure learning programmes run smoothly and effectively.
From coordinating venues, resources, ICT and course administration to providing tailored support that helps learners overcome barriers to learning, your contribution will directly influence learner achievement and experience. No two days are the same. You will use excellent IT skills, strong administration capabilities and outstanding customer service skills to manage information accurately, respond to learner and staff enquiries, coordinate resources and help deliver a seamless learning experience.
You will have a keen eye for detail, take pride in getting things right first time, can analyse issues quickly, and enjoy finding practical solutions to operational challenges. Working collaboratively with colleagues, you will identify opportunities to improve processes, increase efficiency, reduce costs and enhance the learner journey, ensuring that both learners and staff receive exceptional support. Your ideas and initiative will help shape how the service operates and contributes to continuous improvement. This is an opportunity to make a genuine impact.
Your work will help create positive learning environments, support successful outcomes and enable adults across Norfolk to gain skills, confidence and opportunities that can transform their lives. If you thrive in a busy environment, enjoy problem-solving, value teamwork and are passionate about delivering outstanding service, we would love to hear from you.
For more information about the role, please contact Karl Smith, Operations Manager, at karl.smith@norfolk.gov.uk.
These are some benefits you can enjoy by working for Norfolk County Council:
- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
- Financial benefits such as: ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
- Tax efficient ways of getting extra pension and new bikes
- Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
- A payment if you refer someone you know to a hard to fill job
Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.
Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.
We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Redeployment closing date: Sunday 6 September 2026 at 23:59
All other applicants closing date: Sunday 20 September 2026 at 23:59
Operations Officer (11082) employer: Norfolk County Council
Norfolk County Council is an exceptional employer, offering a supportive work culture that prioritises the well-being and development of its staff. With a strong commitment to employee growth, you will have access to training opportunities and resources to enhance your skills while making a meaningful impact on the lives of vulnerable children in the community. Located in Norwich, this role provides the unique advantage of working within a collaborative environment that values partnership with schools and families, ensuring a rewarding experience for all involved.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Officer (11082)
✨Connect with Local Educational Institutions
Get involved with universities and colleges in your area, especially those that offer adult continuing education programmes. Attend open days or even guest lectures to network with faculty members and find out about potential job openings before they even get advertised.
✨Leverage Professional Education Networks
Join professional networks focused on adult education, such as the Adult Learning Australia or the International Society for Technology in Education. These communities often have job boards or can point you towards opportunities at places like Norfolk County Council just waiting for the right candidate!
✨Showcase Your Passion for Lifelong Learning
In your interviews, share your own experiences and thoughts on lifelong learning. Highlight any courses or workshops you've taken recently to demonstrate your commitment to personal development and the importance of education. This is a big plus for roles in this field!
✨Apply Through Our Website
Don't forget to check out our careers page at Norfolk County Council. Applying directly through our website not only makes your application stand out but also shows you're genuinely interested in joining us. We love seeing candidates who take that extra step.
We think you need these skills to ace Operations Officer (11082)
Some tips for your application 🫡
Highlight Your Experience in Education:When crafting your CV for the Operations Officer (11082) role, make sure to emphasise any relevant experience in adult or continuing education. This could be teaching credentials, training sessions you've facilitated, or programmes you’ve developed. The more specific you can be about your contributions and outcomes, the better!
Showcase Your Interpersonal Skills:In the adult continuing education sector, strong communication and interpersonal skills are key. Use your cover letter to share specific examples of how you’ve worked with diverse groups or handled different learning styles. Let us see how you've engaged learners—you’re selling your teaching style here!
Connect Your Passion to Our Mission:At Norfolk County Council, we value candidates who resonate with our mission to empower lifelong learners. Make sure your cover letter reflects your passion for adult education and your alignment with our goals. A genuine connection can really make your application stand out!
Keep it Professional Yet Personable:While it’s important to maintain professionalism in your application, don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our learners, so a friendly, approachable tone can help convey that vibe in your written materials. Apply through our website and let us see the real you!
How to prepare for a job interview at Norfolk County Council
✨Showcase Your Passion for Lifelong Learning
When interviewing for a role in adult continuing education at Norfolk County Council, it's super important to highlight your passion for lifelong learning. Share personal anecdotes or experiences that demonstrate your commitment to education and how you've fostered a love for learning in others – this is something hiring managers love to see!
✨Prepare for Adult Education Methodologies
Be ready to dive into your knowledge of andragogy and educational theories during the interview. Expect questions about how you would adapt your teaching styles for adult learners – think about specific strategies you’ve used in the past and be prepared to discuss how they positively impacted your students.
✨Discuss Your Experience with Diverse Learners
At Norfolk County Council, you’ll likely encounter a diverse range of adult learners, so don’t shy away from discussing your experience with different demographics. Be prepared to share your successes in engaging learners from varied backgrounds, and how your approach has adapted to meet their unique needs.
✨Demonstrate Your Ability to Collaborate
Given that this is a full-time role, teamwork will be essential. Be ready to talk about your experiences working in collaborative settings, whether it be with fellow educators, administrators, or community partners. Highlight specific projects where your collaborative efforts contributed to successful educational outcomes.
