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- Tasks: Provide support for system queries and resolve issues for users in social care.
- Company: Local government authority in Norwich with a focus on community support.
- Benefits: Flexible working options, health services, and competitive salary.
- Why this job: Make a difference in social care while developing your IT support skills.
- Qualifications: Strong interpersonal and analytical skills; experience in a helpdesk environment.
The predicted salary is between 31537 - 33699 £ per year.
A local government authority in Norwich is looking for a Support Analyst to join their Social Care and Education Systems Helpdesk team. The role involves providing support to users with system queries and issue resolution. Strong interpersonal and analytical skills are essential, along with experience in a helpdesk environment.
This full-time position offers a salary between £31,537 and £33,699 and various benefits, including flexible working options and health services.
Social Care IT Helpdesk Analyst (Contract) in Norwich employer: Norfolk County Council
Contact Detail:
Norfolk County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Care IT Helpdesk Analyst (Contract) in Norwich
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the local government authority in Norwich. A friendly chat can give us insider info on the team culture and what they really value in a candidate.
✨Tip Number 2
Prepare for the interview by brushing up on your interpersonal skills. Think of examples where you've successfully resolved user queries or issues in a helpdesk environment. We want to show them we’re not just tech-savvy, but also great at connecting with people!
✨Tip Number 3
Don’t forget to research the Social Care and Education Systems they use! Familiarising ourselves with their specific systems can really set us apart during the interview. It shows we’re genuinely interested and ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our application to highlight our relevant experience and skills that match the job description perfectly.
We think you need these skills to ace Social Care IT Helpdesk Analyst (Contract) in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in helpdesk environments and showcases your interpersonal skills. We want to see how you’ve tackled system queries and resolved issues in the past!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting social care and education systems. Let us know how your analytical skills can make a difference on our team.
Showcase Relevant Experience: When filling out your application, be specific about your previous roles. We love seeing examples of how you've successfully supported users and resolved technical issues. It helps us picture you in the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Norfolk County Council
✨Know Your Systems
Familiarise yourself with the social care and education systems relevant to the role. Brush up on common issues users face and how to resolve them. This will show your potential employer that you’re proactive and ready to hit the ground running.
✨Show Off Your Interpersonal Skills
Since this role involves supporting users, it’s crucial to demonstrate your strong interpersonal skills. Prepare examples of how you've effectively communicated with users in the past, especially in a helpdesk environment. This will highlight your ability to handle queries with empathy and clarity.
✨Analytical Thinking is Key
Be ready to showcase your analytical skills during the interview. Think of scenarios where you had to troubleshoot a problem or analyse data to find a solution. This will help illustrate your capability to tackle complex issues that may arise in the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the types of systems you'll be working with, and the challenges they currently face. This not only shows your interest in the role but also gives you a better understanding of what to expect if you join their team.
