At a Glance
- Tasks: Join our team to deliver high-quality pension services and manage member records.
- Company: Norfolk Pension Fund, a key player in local government pensions.
- Benefits: Competitive salary, generous holidays, flexible working, and professional development.
- Other info: Supportive team environment with excellent career progression opportunities.
- Why this job: Make a real difference in people's lives by managing their pension benefits.
- Qualifications: GCSE Maths and English, customer service experience, and good IT skills.
The predicted salary is between 32046 - 32046 £ per year.
An exciting opportunity has arisen for a Pensions Officer to join our Member Services Team at Norfolk Pension Fund. You will play an important part in delivering a high-quality service to members of the Local Government Pension Scheme (LGPS). You will process casework accurately and efficiently, ensuring all work is completed in line with relevant legislation and scheme rules. Norfolk Pension Fund administers the LGPS for over 436 employers and around 100,000 members and beneficiaries, managing assets worth more than 6 billion.
You will contribute to the effective delivery of pension services through strong case management, attention to detail and excellent customer service.
About the role
As a Pensions Officer, you will:
- Support the day-to-day delivery of member services for active and deferred members.
- Maintain and update member records with accuracy and attention to detail, supporting the effective management and delivery of pension benefits and services.
- Ensure casework is completed accurately and within agreed timescales, in line with LGPS regulations, HMRC requirements, performance standards and best practice.
- Process short-service leaver cases accurately and efficiently, applying LGPS regulations and scheme procedures.
- Liaise with pension providers and members to obtain and process details of previous pension rights.
What we are looking for:
- Has good numeracy, literacy and problem-solving skills.
- Holds GCSE Maths and English (or equivalent).
- Has experience in a customer-focused service delivery, pensions or business support role.
- Has good IT skills, including Microsoft Word and Excel.
- Communicates effectively both verbally and in writing.
- Delivers excellent customer service with accuracy and attention to detail.
- Experience in pensions case management, or customer service delivery would be advantageous.
Why Join Norfolk Pension Fund?
- Build specialist knowledge and expertise in LGPS pensions and pension service delivery.
- Work within a supportive and experienced team.
- Access professional development and career progression opportunities.
- Benefit from flexible and hybrid working arrangements.
Providing effective pension administration services to help members and beneficiaries receive accurate benefits and information when required.
For an informal discussion regarding the role please contact Danel Wright or Lorraine Woolner, Pensions Consultants, at pensions@norfolk.gov.uk or on 01603 495746.
These are some benefits you can enjoy by working for Norfolk County Council:
- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
- Financial benefits such as: ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
- Tax efficient ways of getting extra pension and new bikes
- Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
- A payment if you refer someone you know to a hard to fill job
Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.
We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Pension Officer (11208) in Norwich employer: Norfolk County Council
Norfolk County Council is an exceptional employer, offering a supportive work culture that prioritises the well-being and development of its staff. With a strong commitment to employee growth, you will have access to training opportunities and resources to enhance your skills while making a meaningful impact on the lives of vulnerable children in the community. Located in Norwich, this role provides the unique advantage of working within a collaborative environment that values partnership with schools and families, ensuring a rewarding experience for all involved.
