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For Companies At a Glance
- Tasks: Provide exceptional customer service and efficiently solve queries for the community.
- Company: Local government authority in Norwich with a focus on community support.
- Benefits: Competitive salary, hybrid working model, and skill development opportunities.
- Why this job: Join a dynamic team and make a real difference in people's lives.
- Qualifications: Strong communication skills and experience in customer service or retail.
The predicted salary is between 28800 - 43200 £ per year.
A local government authority in Norwich is seeking a Customer Service Assistant to provide top-notch customer service. The ideal candidate will have excellent communication skills and a strong background in customer service or retail, eager to solve queries efficiently.
This role offers a hybrid working model and opportunities to develop skills in a dynamic environment. The position comes with a competitive salary and a range of benefits, making it a great opportunity for motivated individuals.
Hybrid Multiskill Customer Service Agent in Norwich employer: Norfolk County Council
Contact Detail:
Norfolk County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Multiskill Customer Service Agent in Norwich
✨Tip Number 1
Make sure to research the local government authority in Norwich before your interview. Knowing their values and recent projects can help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing top-notch customer service, try role-playing common customer scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Don’t forget to highlight your problem-solving skills during the interview. Share specific examples from your past experiences where you efficiently resolved customer queries to demonstrate your capability.
✨Tip Number 4
Finally, apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're proactive and tech-savvy, which is a bonus in any customer service role.
We think you need these skills to ace Hybrid Multiskill Customer Service Agent in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills: Make sure to highlight your excellent communication skills in your application. We want to see how you can convey information clearly and effectively, as this is key for a Customer Service Assistant role.
Tailor Your Experience: When detailing your background, focus on your customer service or retail experience. We’re looking for specific examples of how you've solved queries efficiently, so don’t hold back on those success stories!
Be Yourself: Let your personality shine through in your written application. We value motivated individuals who are eager to contribute to our dynamic environment, so don’t be afraid to show us what makes you unique!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Norfolk County Council
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss your previous experiences and how they relate to providing excellent service. Think about specific examples where you solved a customer's problem or went above and beyond.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions, focusing on how you can convey information effectively and handle difficult conversations.
✨Embrace the Hybrid Model
Understand the hybrid working model and be prepared to discuss how you can thrive in both remote and in-office settings. Share any experiences you have with remote work and how you stay organised and productive in such environments.
✨Demonstrate Your Eagerness to Learn
This position offers opportunities for skill development, so express your enthusiasm for learning new things. Mention any relevant courses or training you've undertaken and how you plan to continue growing in the role.
