At a Glance
- Tasks: Design and document online processes to enhance customer interactions and streamline transactions.
- Company: Norfolk County Council, committed to improving digital customer experiences.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive team focused on innovation and efficiency.
- Why this job: Make a real difference in how customers engage with services while working flexibly.
- Qualifications: Experience in process design and strong collaboration skills required.
The predicted salary is between 29700 - 36300 £ per year.
Norfolk County Council is seeking a Digital Process Designer to join the Digital Customer Experience Team in a hybrid working arrangement at County Hall, Norwich. The role focuses on designing and documenting online processes that help customers contact us, complete transactions, or report issues, while enabling staff to action them efficiently within compliance frameworks.
You will collaborate with stakeholders and developers to implement forms and workflows, using analytics to continuously improve the processes.
Hybrid Digital Process Designer - Transform Online Journeys in Norwich employer: Norfolk County Council
Norfolk County Council is an exceptional employer for social workers, offering a supportive environment that prioritises your professional development and wellbeing. With flexible working arrangements, generous leave entitlements, and dedicated support staff, you can focus on making a meaningful impact in children's lives while enjoying a healthy work-life balance. Our commitment to continuous learning and a restorative approach ensures that you will thrive in your role and have ample opportunities for career progression.
