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- Tasks: Support families with Special Educational Needs by coordinating essential services and guidance.
- Company: Join a supportive team within Children's Services at Norfolk County Council.
- Benefits: Enjoy flexible working, professional development, and employee discounts.
- Why this job: Make a real difference in children's lives while developing your skills.
- Qualifications: Strong communication skills and experience in office-based roles are essential.
- Other info: Great career growth opportunities and a commitment to continuous learning.
The predicted salary is between 26500 - 29000 £ per year.
Children’s Services are seeking to recruit Early Help SEND Advisors based in the Partner & Community SEND and Inclusion Support Line Team. You will be responsible for liaising with services, families and their networks to identify the most appropriate support and be the first step in coordinating responses. The work can be complex and no contact will be the same, so adaptability and flexibility are essential. You will triage, provide information, advice and guidance on a wide range of services, provide telephone responses, manage requests for support, and liaise with internal and external partners to ensure the right support from the right source to meet the family’s needs around Special Education Needs and Inclusion. The role is office based with telephone and email communication, so experience of communicating verbally and in writing is essential, and accurate case recording with the ability to follow processes and use computer packages is required alongside excellent communication skills.
Requirements and qualifications
- Office-based telephone and written communication experience is essential.
- Ability to triage inquiries, provide information, and coordinate with internal and external partners.
- Accurate case recording and adherence to processes.
- Proficient use of computer packages.
- Strong communication skills and a patient, compassionate, curious approach.
What we offer
- Supportive working environment with an excellent induction package, peer support and training.
- Commitment to continuous professional development.
- Benefits including Norfolk Rewards discounts on everyday purchases.
- Flexible working opportunities including flexi-time, part-time, remote and hybrid working (dependent on role and business need).
- Financial benefits such as Norfolk Rewards (employee discounts program), Blue Light card for Fire Service and Social Care Workers, relocation expenses where applicable, travel expense advances, and Local Government Pension Scheme with generous employer contributions, life assurance, death in service payments and dependants’ pensions.
- Tax-efficient pension improvements and access to a car lease scheme for greener travel (subject to eligibility).
- Referral payment for referring someone to a hard-to-fill job.
Additional information
Appointment will be subject to a satisfactory Enhanced Disclosure and Barring Service check to assess suitability to work with children or other vulnerable groups. Appointment will also be subject to Police vetting. For an informal discussion regarding this role please contact: Kim Tully, Team Manager 01603 217681. Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. Priority consideration may be given to current Norfolk County Council employees who are at risk due to restructure or in a redeployment position. Redeployment closing date: 12 February 2026 at 23:55. All other applicants closing date: 19 February 2026 at 23:55.
Early Help Advisor in Norwich employer: Norfolk County Council
Contact Detail:
Norfolk County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Early Help Advisor in Norwich
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of an Early Help Advisor, especially around SEND. This way, when you get that interview, you can show off your knowledge and how you can adapt to the complexities of the job.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of verbal and written communication, try role-playing with a friend or family member. This will help you feel more confident when discussing your experience and how you can support families effectively.
✨Tip Number 3
Network like a pro! Reach out to current or former employees in similar roles. They can provide insights into the team dynamics and what it’s really like working in Children’s Services. Plus, it might just give you a leg up in the application process!
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It’s the best way to ensure your application gets the attention it deserves, and you’ll be one step closer to joining our supportive team.
We think you need these skills to ace Early Help Advisor in Norwich
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start writing, take a good look at the job description. It’s packed with clues about what we’re looking for, so make sure you understand the role and its requirements inside out.
Tailor Your Application: Don’t just send a generic application! We want to see how your skills and experiences match up with what we need. Use specific examples that highlight your communication skills and adaptability, as these are key for the Early Help Advisor role.
Be Clear and Concise: When it comes to written applications, clarity is crucial. Keep your sentences straightforward and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website: Make sure you submit your application through our website. It’s the best way to ensure it reaches us directly and helps us keep track of all applications. Plus, it’s super easy to do!
How to prepare for a job interview at Norfolk County Council
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Early Help Advisor. Familiarise yourself with Special Educational Needs and Inclusion policies, as well as the services available to families. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since the role involves a lot of verbal and written communication, prepare examples that highlight your experience in these areas. Think about times when you've successfully triaged inquiries or provided guidance. Practising clear and concise responses will also help you shine during the interview.
✨Demonstrate Flexibility and Adaptability
The job requires adaptability, so be ready to discuss how you've handled changing situations in the past. Share specific examples where you had to adjust your approach to meet the needs of families or coordinate with different partners. This will show that you can thrive in a dynamic environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team, the support offered, and the challenges faced in the role. This not only shows your interest but also helps you gauge if the position is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
