Contract Monitoring Officer in Norwich

An exciting opportunity is available to join our innovative performance management team within the Integrated Commissioning function of Children’s Services. We have an established team which monitors the quality of commissioned (and some in‑house) residential settings for children and young people, including registered children’s homes, supported accommodation and 38‑week joint funded placements. The team works closely with a range of stakeholders to ensure our wide range of providers are delivering high‑quality services which improve outcomes for Norfolk’s children and young people and help deliver our shared ambition – that Norfolk is a place where all children and young people can flourish.

Responsibilities

• Carrying out analysis of statutory and regulatory reports for residential settings.
• Gathering, collating and analysing a range of documentation and undertaking inspections of a range of settings across the residential portfolio.
• Report writing and identifying opportunities for improvements.
• Ensuring that the voice of children and young people is heard.
• Working directly and collaboratively with commissioning and operational colleagues and providers to identify and address concerns arising around a range of issues including safeguarding and quality of care and/or support.

For the role, we are looking for someone with a high degree of professional curiosity, tenacity, flexibility, a keen eye for detail, an ability to analyse and present complex information, and great relationship‑building skills. We are ideally seeking someone with operational experience within a residential environment, and knowledge of appropriate regulatory frameworks is essential. This post is available as a fixed‑term contract or secondment.

Benefits

• Competitive salary
• Generous holiday entitlement
• Health and wellbeing services including fast‑track physiotherapy and a free counselling service
• Flexible working opportunities including flexi‑time, part‑time, remote and hybrid working – dependent on your job role and business need.
• Financial benefits such as Norfolk Rewards (our employee discounts programme) which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
• Tax‑efficient ways of getting extra pension and new bikes
• Access to our tax‑efficient car lease scheme for greener travel enabling you to lease a brand‑new, ultra‑low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard‑to‑fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work‑life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have good broadband connectivity in place.