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- Tasks: Support vulnerable clients with financial hardship through phone calls and home visits.
- Company: Join Norfolk County Council and make a positive impact in your community.
- Benefits: Enjoy competitive salary, generous holidays, and flexible working options.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Experience in money management and strong communication skills are preferred.
- Other info: Hybrid working available with excellent career development opportunities.
The predicted salary is between 26500 - 28000 £ per year.
Overview
Part of Norfolk County Council, the Client Hardship Service provides financial hardship support for people across the county. This is a great opportunity to be part of a team that works with vulnerable people and has a positive impact on our communities. We provide money management, holistic support and reused household items for people to become financially independent. The role involves speaking with people on the phone and occasional visits at their home address (applicant is required to have a full driving license). You will collate information and process requests to the Client Hardship Service. We work to timelines and deadlines, so we are looking for people who thrive under pressure, can assess information from multiple sources, provide information and guidance, offer ongoing referrals to both support and grant providers, make decisions and are motivated to make a difference.
Responsibilities
- Speak with clients on the phone and make occasional home visits as required (driving license required).
- Collate information and process requests to the Client Hardship Service.
- Assess information from multiple sources and provide information and guidance on holistic support, money management, debt support, and related services.
- Provide ongoing referrals to support and grant providers.
- Make decisions and manage workload to meet timelines and deadlines.
- Support vulnerable people and work within multi-agency contexts.
Qualifications & Skills
- Experience of multi-agency working with knowledge of money management, debt support, and providing information and guidance on holistic support, grant organisations and/or working with vulnerable people would be highly beneficial.
- Solid communication and administration skills, confidence in dealing with members of the public, and strong computer skills.
Benefits
- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need
- Financial benefits such as: Norfolk Rewards discounts programme
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
- Tax efficient ways of getting extra pension and new bikes
- Access to tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
- A referral bonus if you refer someone you know to a hard-to-fill job
Application information
Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good broadband connectivity.
Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria.
We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Client Hardship Advisor in Norwich employer: Norfolk County Council
Contact Detail:
Norfolk County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Hardship Advisor in Norwich
✨Tip Number 1
Get to know the company! Research Norfolk County Council and the Client Hardship Service. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be speaking with clients over the phone and in person, it's crucial to be clear and empathetic. Role-play with a friend or family member to get comfortable with potential scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to financial support services. Building relationships can give you insider knowledge and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the team. Don’t forget to highlight your relevant experience in money management and working with vulnerable people!
We think you need these skills to ace Client Hardship Advisor in Norwich
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, take a good look at the job description. It’s packed with info on what we’re looking for, so make sure you understand the role and how your skills fit in.
Tailor Your Application: Don’t just send a generic application! We want to see how your experience relates specifically to the Client Hardship Advisor role. Highlight relevant skills and experiences that show you can thrive under pressure and support vulnerable people.
Showcase Your Communication Skills: Since this role involves speaking with clients and providing guidance, make sure your written application reflects your communication skills. Be clear, concise, and friendly – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need to complete your application there!
How to prepare for a job interview at Norfolk County Council
✨Know Your Stuff
Make sure you brush up on your knowledge of money management and debt support. Familiarise yourself with the services offered by the Client Hardship Service, as well as any relevant grant organisations. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Practice Active Listening
As a Client Hardship Advisor, you'll be speaking with vulnerable people. During the interview, demonstrate your active listening skills by summarising what the interviewer says and asking clarifying questions. This shows that you can empathise and understand clients' needs, which is crucial for the role.
✨Showcase Your Multi-Agency Experience
If you've worked in multi-agency contexts before, be ready to share specific examples. Talk about how you collaborated with other organisations to provide holistic support. This will highlight your ability to work effectively in a team and manage complex cases.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making skills under pressure. Think of examples where you've had to make tough calls or manage tight deadlines. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving abilities.
