Business Support Officer (Administrator) – Children’s Services | 10974 | Secondment Opportunity / Temporary / Fixed Term Contract for 12 Months | 37 hours per week | £26,847 to £27,274 per annum | Grade D | Bowthorpe, Norwich
We are looking for a highly organised and resilient Business Support Officer to join our Children’s Services business support team, with a specific focus on convening and administering Child Protection Conferences.
This is a vital role supporting the smooth running of statutory safeguarding processes. You will help ensure conferences are arranged efficiently, documents and information are accurate and timely, and professionals, children and families receive a well-coordinated service.
About the role
You will be part of a busy business support function, working closely with social workers, other business support teams, managers, Independent Chairs and partner agencies to coordinate Child Protection Conferences from referral through to completion.
The role involves managing conference arrangements, preparing and sharing documentation, recording key information, and helping to make sure statutory timescales and local processes are followed.
About you
You will be:
- An experienced administrator with strong organisational and time-management skills
- Confident working in a fast-paced environment with competing priorities
- Comfortable handling sensitive and confidential information with discretion
- A clear and professional communicator, both written and verbal
- Competent in using IT systems, including Microsoft Office and electronic case management systems
- Resilient, calm under pressure, and able to work effectively as part of a team
Experience within Children’s Services, safeguarding, or a local authority setting is desirable but not essential.
Key responsibilities include:
- Coordinating and administering Child Protection Conferences, including arranging dates, booking meetings and supporting the recording of outcomes
- Liaising with social workers, Independent Chairs, partner agencies and other professionals to ensure conference information is received, shared and recorded in a timely way
- Managing confidential and sensitive information in line with data protection and safeguarding requirements
- Acting as a point of contact for professionals, partners and families, ensuring communication is professional, timely and clear
- Using case management and recording systems to update, track and report information
- Providing wider business support to Children’s Services when required, including support linked to Children in Care processes, reports, data returns and general administrative tasks
You will be part of a well-established, supportive team and full training will be provided.
Please note: This role is working on site at Bowthorpe Community Hub - there is an opportunity for hybrid working once probation and training are complete.
Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.
For an informal discussion about this role please contact the Assistant Coordination & Support Manager, Andrew Wrenn via email andrew.wrenn@norfolk.gov.uk or call 01603 774778
These are some benefits you can enjoy by working for Norfolk County Council:
- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
- Financial benefits such as:
- ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
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Tax efficient ways of getting extra pension and new bikes
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Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
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A payment if you refer someone you know to a hard to fill job
You can also find information on our Terms and Conditions here.
Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.
We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Redeployment closing date: 1 September 2026 at 23:55
All other applicants closing date: 15 September 2026 at 23:55
Business Support Officer - Convening in Norwich employer: Norfolk County Council
Norfolk County Council is an exceptional employer, offering a supportive work culture that prioritises the well-being and development of its staff. With a strong commitment to employee growth, you will have access to training opportunities and resources to enhance your skills while making a meaningful impact on the lives of vulnerable children in the community. Located in Norwich, this role provides the unique advantage of working within a collaborative environment that values partnership with schools and families, ensuring a rewarding experience for all involved.
