Education & Family Worker - West

Are you currently working in an education setting with children or families? Do you have experience of SEND? Are you passionate about supporting vulnerable young people?

About us

2026 is an exciting time to join Norfolk County Council Children’s Services following a recent highly successful Ofsted inspection and the launch of our new School and Community Cluster model. We want children, young people, and families in Norfolk to receive support at the earliest opportunity so that they can flourish. By acting together, as a prevention and early help system, we can enable families to receive the right support, at the right time.

This new model will mean we can build on the fantastic work taking place, with the skills and capacity to ensure we support children, young people, and families at the earliest opportunity. Getting the right response to children at the right time is critical to meeting children’s and their families’ needs. School and Community Cluster Teams will work predominantly with those families that require early help. The cluster teams' working practices will be rooted within our core ways of working and vital signs through relationship-based practice using Signs of Safety, Solihull, Communities of Practice, Joint Agency Group Supervision, Restorative working and Family Networking.

About the role

We are seeking people with experience of working with vulnerable children and young people from any sector with an NVQ Level 3 in a relevant field. You will be required to:

• Deliver quality evidence-based early interventions that assist education settings and parents/carers to respond to the unmet learning and support needs of vulnerable children and young people.
• Work with education settings and families developing smart action plans with interventions that focus on improving learning outcomes for children and young people.
• Manage a workload that responds to needs at both an early help and emerging support level, delivering early intervention and where required specialist support to de-escalate and step-down support from a specialist/statutory level.
• Offer emotional and practical support to settings, children, young people and their families that increases their capacity to engage and participate in education, build resilience, and helps them achieve positive outcomes.
• Model good practice in supporting children and young people with SEND within education settings and their family at a range of suitable venues.

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. If you would like an informal discussion regarding this vacancy, please contact Amy Bidewell.

Benefits

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as: Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)