Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist with customer service and manage financial transactions for vulnerable adults.
- Company: Join Norfolk County Council, dedicated to supporting the community and improving lives.
- Benefits: Enjoy flexible working, generous holidays, and discounts on everyday expenses.
- Why this job: Make a real difference while working in a supportive and inclusive environment.
- Qualifications: Experience in customer service and finance, especially with vulnerable adults, is essential.
- Other info: Hybrid working options available; DBS check required.
The predicted salary is between 21500 - 24000 £ per year.
Job Description
DPSS Customer Services Assistant | 8500 | Permanent Contract | 37 hours per week | £25,584 to £27,269 per annum (Scale E) | County Hall
Are you experienced in finance, customer service, and supporting vulnerable adults? If so, we’d love to hear from you!
We are looking for a dedicated and compassionate individual to join our team, supporting the Direct Payment Support Service (DPSS). In this role, you will manage the customer service desk and process invoice payments on behalf of our clients. You’ll also play a vital role in ensuring that Carers and Personal Assistants are paid accurately and on time, helping to safeguard the wellbeing of those who rely on their care.
Key Responsibilities
- Provide high-quality customer service across various platforms (phone, email, etc.)
- Manage and process financial transactions, including online banking and payroll
- Support vulnerable adults and understand the challenges faced by sick and disabled individuals
- Ensure timely and accurate payments to Carers and Personal Assistants
- Maintain accurate records using MS Office, particularly Excel and Word
- Work with payroll and HR systems to calculate and implement tax, National Insurance, pensions, and statutory payments
- Prioritise tasks effectively in a high-volume, deadline-driven environment
About You
You will have experience in:
- Customer service roles, ideally in a finance or care-related setting
- Using finance systems, including online banking and payroll software
- Supporting vulnerable adults or working in a care environment
- Microsoft Office, especially Excel and Word
You Will Also
- Be confident working with payroll systems and databases
- Have excellent communication skills and a customer-focused approach
- Be proactive, adaptable, and able to manage your workload independently
- Be subject to a DBS check
What We Offer
- A supportive and inclusive team environment
- Opportunities to contribute to the development of payroll qualifications
- The chance to make a real difference in people’s lives
Interested?
For More Information About The Role, Please Contact
Heidi Sampson – DPSS Customer Services Manager heidi.sampson@norfolk.gov.uk
or
Cameron Tovee-Galey – DPSS Customer Services Coordinator cameron.toveegaley@norfolk.gov.uk
These are some benefits you can enjoy by working for Norfolk County Council:
- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
- Financial benefits such as:
- ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
- Tax efficient ways of getting extra pension and new bikes
- Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
- A payment if you refer someone you know to a hard to fill job
We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.
Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.
Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.
Redeployment closing date: 18 July 2025 23:59
All other applicants closing date: 28 July 2025 23:59 #J-18808-Ljbffr
DPSS Customer Services Assistant employer: Norfolk County Council
Contact Detail:
Norfolk County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DPSS Customer Services Assistant
✨Tip Number 1
Familiarise yourself with the Direct Payment Support Service (DPSS) and its role in supporting vulnerable adults. Understanding the specific challenges faced by these individuals will help you demonstrate your empathy and commitment during any interviews.
✨Tip Number 2
Brush up on your knowledge of financial transactions, especially online banking and payroll systems. Being able to discuss your experience with these tools confidently can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous roles. Highlighting specific situations where you went above and beyond will showcase your dedication to helping others, which is crucial for this position.
✨Tip Number 4
Connect with current or former employees of Norfolk County Council on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace DPSS Customer Services Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description and person specification. This will help you tailor your application to highlight how your experience aligns with the responsibilities of the DPSS Customer Services Assistant.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in customer service, finance, and working with vulnerable adults. Use specific examples to demonstrate your skills in managing financial transactions and providing high-quality support.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office, particularly Excel and Word, as well as any experience with payroll systems. Highlight your communication skills and ability to work independently in a high-pressure environment.
Personalise Your Application: Address your cover letter to the hiring managers mentioned in the job description. Express your enthusiasm for the role and the impact you hope to make in supporting vulnerable adults through the Direct Payment Support Service.
How to prepare for a job interview at Norfolk County Council
✨Show Your Customer Service Skills
Be prepared to discuss your previous customer service experience, especially in finance or care-related settings. Highlight specific examples where you successfully resolved issues or supported vulnerable individuals.
✨Demonstrate Financial Acumen
Familiarise yourself with financial transactions and payroll processes. Be ready to explain how you've used finance systems, including online banking and payroll software, in your past roles.
✨Communicate Clearly and Compassionately
Since the role involves supporting vulnerable adults, practice articulating your understanding of their challenges. Show empathy and a customer-focused approach during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to prioritise tasks in a high-volume environment. Think of scenarios where you had to manage multiple deadlines and how you handled them effectively.
