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- Tasks: Lead library services, ensuring a welcoming environment and excellent customer service.
- Company: Join a supportive team at Norfolk County Council, dedicated to community engagement.
- Benefits: Enjoy competitive salary, generous holidays, flexible working, and health services.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in team leadership and front-line library services is essential.
- Other info: Flexible working options and excellent career growth opportunities await you.
The predicted salary is between 34434 - 36363 £ per year.
We are looking for an experienced team leader who can deliver operational front-line library services, creating a safe and welcoming environment for customers. You will have experience of supervising staff and dealing efficiently with operational procedures. You will be able to model excellent customer service during a time of change, supporting your team with lone working, increasing volunteer roles, and supporting the Open Libraries programme. We are looking for someone who is highly motivated and keen to contribute to the success of the public offer.
Responsibilities
- Promote, advocate and market the library service and monitor and improve the performance of the libraries you manage.
- Ensure building processes, procedures and general administrative tasks are completed accurately, and direct the on-site staff in their frontline duties.
- Lead with strong people skills and the ability to use social media; understand the needs of the local community and work to targets, meet deadlines, and negotiate for strong outcomes.
- Be an advocate for the library service, a skilled communicator who can inspire others, and a champion of change.
- Travel and work evenings and weekends as required.
Requirements / Qualifications
- Experience as a team leader with demonstrable staff supervision and operational delivery of front-line library services.
- Ability to model excellent customer service during times of change and to support the team with lone working and increased volunteer roles.
- Understanding of community needs and ability to work to targets, meet deadlines, and negotiate effectively for outcomes.
- Strong communication skills and the ability to inspire others and champion change.
Benefits
- Competitive salary
- Generous holiday entitlement
- Health and wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need
- Financial benefits including: ‘Norfolk Rewards’ employee discounts programme, a Blue Light card for Fire Service and Social Care Workers, relocation expenses (where applicable), advance of expenses for travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
- Tax efficient options for extra pension and new bikes
- Access to a tax efficient car lease scheme for greener travel
- A referral payment for hard-to-fill roles
We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good broadband connectivity.
How to apply / Additional information
Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.
We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Important dates
- Redeployment closing date: 25 January 2026 23:59
- All other applicants closing date: 1 February 2026 23:59
Library Manager in Diss employer: Norfolk County Council
Contact Detail:
Norfolk County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Manager in Diss
✨Tip Number 1
Get to know the library scene in your area! Research the libraries you’re applying to and understand their community needs. This will help you tailor your approach and show that you’re genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current library staff or attend local library events. Building relationships can give you insider info and might even lead to a recommendation when you apply through our website.
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've successfully led teams or improved services. We want to see how you can inspire others and champion change in the library environment.
✨Tip Number 4
Be ready for anything! Libraries often require flexibility, so be prepared to discuss your availability for evenings and weekends. Highlight your adaptability and willingness to support various library programmes when you apply.
We think you need these skills to ace Library Manager in Diss
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, take a good look at the job description. It’s packed with clues about what we’re looking for, so make sure you highlight your relevant experience and skills that match our needs.
Show Off Your People Skills: As a Library Manager, strong people skills are key! Use your application to demonstrate how you've successfully led teams and provided excellent customer service, especially during times of change.
Be Specific About Your Achievements: When detailing your experience, be specific! Share examples of how you’ve improved library services or engaged with the community. Numbers and outcomes can really make your application stand out.
Apply Through Our Website: We want to make this process as smooth as possible for you, so please apply through our website. It’s straightforward and ensures your application gets to us directly!
How to prepare for a job interview at Norfolk County Council
✨Know Your Library Services
Before the interview, make sure you’re well-versed in the library services offered by the organisation. Familiarise yourself with their operational procedures and any recent changes or initiatives they’ve implemented. This will show that you’re genuinely interested and ready to contribute.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you modelled excellent customer service or supported your team during challenging times. Be ready to discuss how you can inspire others and champion change within the library environment.
✨Understand Community Needs
Research the local community served by the libraries. Be prepared to discuss how you would engage with the community and tailor services to meet their needs. Highlight any previous experience you have in understanding and addressing community requirements.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle operational challenges. Think through potential situations you might face as a Library Manager and how you would approach them, especially regarding staff supervision and customer service.
