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- Tasks: Lead a team to manage contracts and ensure top-quality service in Adult Social Care.
- Company: Join a professional team at Norfolk County Council, making a difference in the community.
- Benefits: Enjoy competitive salary, generous holidays, health services, and flexible working options.
- Why this job: Make a real impact in social care while developing your leadership skills.
- Qualifications: Experience in social services is a plus; strong management skills are essential.
- Other info: Hybrid working available with excellent career growth opportunities.
The predicted salary is between 26500 - 28000 £ per year.
2 posts | Permanent contract | 37 hours per week | £31,537 to £33,699 per annum | County Hall, Norwich (Hybrid Working)
About the Service
The Brokerage Service is a highly professional operation within Adult Social Services, aiming to source care and complete contracts for Norfolk’s adults. With an ageing population, arranging care plays a pivotal role in Adult Social Care.
Responsibilities
- Day‑to‑day management and supervision of Contracts Officers, ensuring high‑quality customer service and delivery against Key Performance Indicators (KPIs).
- Work closely with the Management Team and build relationships with key stakeholders to guarantee top‑quality service.
- Contractual quality control, interpreting data, managing complex issues, and enabling providers to invoice within agreed timescales.
- Lead and develop a new team to high performance, fostering a professional, hard‑working, personable, and organised culture.
Qualifications
Knowledge of Social Services is an advantage.
Benefits
- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast‑track physiotherapy and a free counselling service
- Flexible working opportunities including flexi‑time, part‑time, remote and hybrid working – depending on your job role and business need
- Financial benefits such as Norfolk Rewards (employee discounts programme) and a Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable) and an advance of expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
- Tax‑efficient pension options and new bike schemes
- Car lease scheme for greener travel, subject to eligibility
- Payment if you refer someone to a hard‑to‑fill job
Closing Dates
Redeployment closing date: Wednesday 7 January 2026 at 23:59
All other applicants closing date: Wednesday 14 January 2026 at 23:59
Contact
For an informal discussion please contact Gilly Brown, Operations and Development Lead, at gilly.brown@norfolk.gov.uk
Brokerage Team Leader - Contracts employer: Norfolk County Council
Contact Detail:
Norfolk County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brokerage Team Leader - Contracts
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. The more comfortable you are talking about your experience and skills, the better you'll come across.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Brokerage Team Leader - Contracts
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Brokerage Team Leader role. We want to see how you can bring your unique skills to our team!
Showcase Your Leadership Skills: Since this role involves managing a team, don’t forget to emphasise your leadership experience. Share examples of how you've led teams to success and fostered a positive work culture.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and qualifications stand out without unnecessary fluff.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to review your application and get you on board with our fantastic team!
How to prepare for a job interview at Norfolk County Council
✨Know Your Stuff
Make sure you brush up on your knowledge of social services and the specific responsibilities of a Brokerage Team Leader. Familiarise yourself with key performance indicators (KPIs) relevant to the role, as well as any recent developments in adult social care that might impact the service.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about times when you’ve fostered a positive culture or led a team to achieve high performance. Be ready to discuss your approach to supervision and how you ensure quality customer service.
✨Build Relationships
Since the role involves working closely with management and stakeholders, think about how you can demonstrate your relationship-building skills. Prepare anecdotes that highlight your ability to collaborate effectively and manage complex issues with various parties.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. Consider asking about the current challenges the Brokerage Service faces or how success is measured in this position. It’s a great way to show you’re thinking ahead!
