Care Co-Ordinator in Norwich

An exciting opportunity has arisen to join the Urgent Community Response Norwich Team as a Care Co-Ordinator. We are seeking enthusiastic and proactive individuals to undertake administrative tasks to support the smooth and efficient running of the service. Urgent Community Response and Virtual Ward are operational all year round including bank holidays between the hours of 08:00 and 20:00. There may be a requirement to work some weekends and bank holidays.

Responsibilities

• To undertake the safe and efficient co-ordination of patient appointments for the Urgent Community Response Team.
• To audit and monitor electronic information to ensure accuracy and quality.
• To maintain good customer care when communicating with the public and health/social care professionals.

Job responsibilities

• To co-ordinate patient appointments for the Urgent Community Response following the set processes, onto the live ledgers, whilst utilising relevant data to include geography, skill mix and staffing levels.
• Scrutiny of appointment details against care plans that require performing will be undertaken to ensure a correct match and therefore preventing unnecessary visits.
• To liaise with health professionals to triage referrals to establish the appropriate destination for referrals and forward on as necessary.
• To demonstrate good customer care and communication skills when communicating with the public and health/social care professionals.
• To recognise the diverse needs and individuality of service users and demonstrate the ability to act with tact and diplomacy.
• To demonstrate knowledge of available automated facilities for receiving referrals, finding and checking patient information and storage of information in accordance with policies and procedures.
• Production of clinical summaries, reports, letters, forms, notices and minutes of meetings as necessary.
• Maintaining information stored on the database by updating patient records on a daily basis and producing information as requested by team members.
• Filing and storage of patient notes in accordance with policies and procedures.
• To support and contact members of the intermediate care teams to ensure urgent referrals are dealt with within the appropriate response time by managing own time effectively and integrating this with the workings of the team.
• To be aware of the Trust and departmental lone worker policy and ensure it is implemented appropriately.
• To receive and record messages for members of the teams.
• To be an active team member with shared responsibility for general housekeeping by prioritising your workload, identify and explore your own contribution to team working and contributing to the induction process of new members of staff.
• To recognise any problems regarding the service, including any issues relating to quality and passing this and any constructive ideas on improvements to the service to the appropriate person.
• To monitor and maintain stock levels, requisitioning and receipting as necessary, demonstrating an awareness of budgetary constraints.
• To be committed to working within a changing environment, responding positively to new demands and changes, and willing to be flexible to the changing needs of the service.
• To be an active member of the training programme by attending and participating in staff meetings, training sessions and external courses.
• To participate in the staff appraisal scheme as an appraisee, maintaining a dynamic personal development programme (PDP).
• To demonstrate an awareness of clinical governance and risk management and apply to work situation.

Person Specification

• GCSE grade C or above, or equivalent in English and Maths.
• NVQ 3 Business Administration or equivalent experience.
• RSA II or equivalent Typing Qualification.

Experience

• Office experience in private or health sector.
• Professional contact with the General Public.
• Previous NHS experience.

Skills, Abilities and Knowledge

• Able to communicate effectively in written and verbal English Language.
• IT and Microsoft Office literate.
• Ability to work effectively as part of a diverse multi-disciplinary team.
• Good organisational skills.
• Excellent attention to detail.
• SystmOne literate.

Personal Attributes / Behaviours

• Enthusiastic and motivated.
• Committed to providing the best possible service to patients.
• Team Player.
• Able to work on own initiative.
• Tact and diplomacy.

Other

• Able to work shift patterns and weekends to meet the needs of the service.
• Flexibility to travel to other sites to meet the needs of the service.
• Able to make own travel arrangements.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.