Driver/Support Worker

Norfolk Community Health and Care NHS Trust

Driver/Support Worker

The closing date is 02 April 2026

An exciting opportunity to join the Out of Hours Urgent Community Response Team on a fixed term contract. This role will be to provide support to the Out of Hours Community Nursing Service overnight in the delivery of high standards of healthcare to patients within their own homes, care homes, the travelling community and in clinics. Our Aim is to avoid admissions to the acute setting by providing urgent community nursing care.

We cover all areas in Norfolk and Waveney, in teams, every night with the coordination team based at Norwich Community Hospital. We work in partnership with East Coast Community Healthcare to deliver care across Great Yarmouth and Waveney.

Main duties of the job

As part of the Urgent Community Response (UCR) Team you will be required:

• Work in partnership with the nurse co-ordinator to support deployment of clinical teams as directed.
• Drive Nurses to visits of patients
• Undertake care under the supervision of the registered nurse
• Engage in the use of SystmOne including mobile working
• Engage with referral to discharge standard processes
• To be aware of the demand and capacity model which will reflect workload needs at any given time
• Engage in admission avoidance when required

About us

Find out more about working for our organisation here:

https://heyzine.com/flip-book/2565ae62eb.html

Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn\’t accurately reflect their skills.

Job responsibilities

Coordination supportWork as part of the clinical triage team within the Out of Hours Community Nursing service, and under thedirection of a nurse coordinator, whilst on shift undertake the registering of referrals.

Under supervision of the nurse coordinator assist in allocation of visits and to ensure visits are prioritised according to the service and the patient need.

Ensure all documentation and record keeping undertaken in line with local SOPs and Trust Policies.

Use assistive technology to support the allocation/ deployment of visits fairly and efficiently

Assist with processing of urgent referrals by using geographical knowledge with the assistance of technology.

Work in accordance with the local processes and standard operating procedures as set out by the Trust.

Be a knowledge resource for troubleshooting assistive technology alongside the nurse co-ordinator.

Effectively communicate with teams deployed to visits.DriverLocate and drive the Out of Hours Nurse safely to designated address and back to the teams base.Ensure the vehicle used is fuelled and maintained in accordance with the lease terms and road safety regulations, and ready to use at the start of each shift.Ensure that the vehicle logs are completed at the end of each shift to a standard to satisfy auditors.Interact with sat-nav devices including training and troubleshooting.Effectively communicate with co-ordination team.

HCAAssist the nurse with moving and handling patients as required. Assist the nurse with clinical tasks where required.Assist in the delivery and collection of equipment.Demonstrate an awareness and understanding of consent, and gain consent as appropriate followingorganisational policies.Be exposed to bodily fluids, infected material, blood products, when assisting with clinical tasks, therefore must utilise precautions and adhere to infection control policies.

Person Specification

Qualifications

• NVQ 2 In Health Care Social Care or equivalent experience
• GCSE Grade C or above in Maths and English or equivalent

Experience

• Driving for a minimum of one year
• Previous experience in a health/care setting
• Experience in customer care
• Knowledge of the local area

Skills, Abilities and Knowledge

• Highly motivated
• Ability to use own initiative
• Good observational & reporting skills
• Ability to manage stressful situations
• Concentrate when undertaking patient care and inputting data/patient records
• Good interpersonal skills
• A team player
• Flexible approachh to accommodate patient/service needs
• Have basic IT and standard keyboard skills
• Able to kneel bend and stoop and work in cramped environments
• Able to manoeuvre limbs of around 5-6kg
• Able to manoeuvre patients using handling aids
• Knowledge of additional specialist areas through in-house training and short courses including Palliative Care, Long Term Conditions and Diabetes Management
• Be aware of assistive technology

Communication

• Tact and diplomacy
• Empathy and sensitivity
• Ability to report and escalation issues as required
• Able to communicate effectively using the English language in both written and verbal forms

Personal and People Development

• Able to identify with the Trust\’s commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults
• Resilience to stressful situations
• Able to prioritise and plan

Other

• Must hold a full and valid driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Norfolk Community Health and Care NHS Trust