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- Tasks: Guide and deliver engaging group activities at our Norwich Hub.
- Company: Join Norfolk Clubhouse, a community-focused mental health charity.
- Benefits: Enjoy paid holidays, professional development, and a supportive community.
- Why this job: Make a real difference in people's lives while fostering inclusivity and recovery.
- Qualifications: Experience in group facilitation and a passion for mental health support.
- Other info: Flexible hours with opportunities to grow and connect within the community.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Norfolk Clubhouse is a community-based mental health charity that works with adults 18 years and older. Membership is free, and our support is not time-limited. We are Member-led and provide opportunities for social connection, volunteering, training, education, and work. With hubs in Watton and Norwich, we aim to support individuals in leading fulfilling lives.
Role
Role: Group Facilitator (Norwich Hub)
Location: Norwich Hub, Carrow House, 301 King Street, Norwich, NR1 2TG
Hours: Part-time, Monday/Wednesday/Friday, 9:00am – 4:00pm
Reports to: Founder Trustee
Contract: 12 month fixed term. Part-time – 19.5 hours a week
Salary: £13,182.00 (£26,364.00 F/T equivalent)
Role Description
The Group Facilitator will guide, manage, and deliver group activities at the Norwich Hub. The post holder will promote engagement, assist with conflict resolution, and support the achievement of group and individual objectives.
They will work collaboratively with Members, self-employed sessional workers, and volunteers to foster a safe, inclusive, and recovery-focused community in line with the Norfolk Clubhouse model, based upon the International Clubhouse Model of mental health – https://clubhouse-intl.org/what-we-do/what-clubhouses-do/
Key Responsibilities
- Plan, prepare, and implement group sessions and activities.
- Create and maintain a safe, inclusive, and supportive environment for all Members and workers.
- Facilitate group discussions to promote problem-solving, decision-making, and mutual support.
- Manage group dynamics constructively and handle conflicts sensitively.
- Encourage participation and collaboration across diverse Member groups.
- Provide constructive feedback and guidance to Members using a coaching approach.
- Monitor group progress, evaluate outcomes, and adapt sessions as required.
- Collect and maintain accurate records of sessions, attendance, and outcomes including photographs of the sessions with the express permission of Members/Workers.
- Collaborate with colleagues, volunteers, and the Founder Trustee to enhance group delivery.
- Strategically collaborate with Founder Trustee to co-ordinate and develop groups/hubs in Norwich, Watton and Norfolk.
- Uphold safeguarding, health and safety, and data protection requirements at all times.
- Stay up to date with facilitation methods, mental health awareness, and good practice.
- Publicise and promote the work of Norfolk Clubhouse in collaboration with the Founder Trustee and Members.
Person Specification
Essential to the Role
- Proven experience in group facilitation, coaching, teaching, training, or a similar role – 3-5 years.
- Excellent interpersonal and communication skills (verbal and written).
- Awareness and understanding of the Clubhouse model and recovery-oriented practice.
- Ability to think creatively on your feet and adapt approach to changing contexts.
- Strong skills in managing group dynamics and resolving conflict constructively.
- Knowledge and experience of group dynamics/facilitation techniques and methods.
- Experience in planning, delivering, and evaluating group activities.
- Ability to use a coaching approach to support and guide Members.
- Strong organisational skills, including time management and record-keeping.
- Empathy and understanding of the challenges faced by people with mental health difficulties.
- Ability to maintain professional boundaries and uphold safeguarding responsibilities.
- Commitment to equality, diversity, and inclusion.
Desirable
- Degree or Professional Qualification in Social Work, Counselling, Psychotherapy, Coaching, Education, or related field.
- Life knowledge and lived experience of mental health issues.
- Experience of working within a community, voluntary, or mental health setting with Adults.
- Flexibility to adapt activities to meet the needs of diverse groups.
- Ability to travel to our Watton Hub if necessary.
- Be able to attend the occasional Saturday to support at planned Events.
Benefits
- Pension scheme (part-time equivalent).
- Paid holiday entitlement.
- Professional development and training opportunities.
- Opportunity to be part of a supportive and inclusive community.
To Apply
Please submit your CV and a covering letter, outlining how you meet the Person Specification by Friday 7th November 2025 6pm to:
June Webb, Founder Trustee
Email: info@norfolk-clubhouse.org
Norfolk Clubhouse is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Group Facilitator (Norwich Hub) employer: Norfolk Clubhouse
Contact Detail:
Norfolk Clubhouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Facilitator (Norwich Hub)
✨Tip Number 1
Get to know the Norfolk Clubhouse inside out! Familiarise yourself with their mission, values, and the Clubhouse model. This will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your group facilitation skills before the interview. Think about how you would handle different group dynamics or conflicts. Being able to demonstrate your approach to these situations can really set you apart!
✨Tip Number 3
Network with current or former members of the Norfolk Clubhouse community. They can provide valuable insights into the culture and expectations, plus it shows your commitment to being part of the community.
✨Tip Number 4
When you apply through our website, make sure to highlight your relevant experience and how it aligns with the role. Tailor your application to reflect your understanding of the challenges faced by people with mental health difficulties.
We think you need these skills to ace Group Facilitator (Norwich Hub)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in group facilitation and any relevant skills that match the job description. We want to see how your background aligns with our community-focused approach!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain how you meet the person specification and share your passion for supporting mental health. Let us know why you're excited about joining the Norfolk Clubhouse team.
Showcase Your Interpersonal Skills: Since this role involves a lot of interaction, make sure to highlight your excellent communication skills. We’re looking for someone who can engage with diverse groups and foster a supportive environment, so give us examples!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your materials and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Norfolk Clubhouse
✨Know the Clubhouse Model
Familiarise yourself with the International Clubhouse Model and how it relates to mental health support. Understanding this framework will help you articulate how your experience aligns with their mission during the interview.
✨Showcase Your Facilitation Skills
Prepare examples from your past experiences where you've successfully facilitated group activities or resolved conflicts. Be ready to discuss specific techniques you used to promote engagement and collaboration among diverse groups.
✨Emphasise Empathy and Inclusion
Highlight your understanding of the challenges faced by individuals with mental health difficulties. Share how you’ve created inclusive environments in previous roles, demonstrating your commitment to equality and diversity.
✨Ask Insightful Questions
Prepare thoughtful questions about the Norwich Hub's current initiatives and future goals. This shows your genuine interest in the role and helps you assess if the organisation aligns with your values and career aspirations.