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- Tasks: Support the CEO and Board with governance and administrative tasks.
- Company: Join a trusted charity making a real difference in people's lives.
- Benefits: Enjoy 25 days annual leave, bank holidays, and flexible hours.
- Why this job: Be part of a team that empowers individuals and influences positive change.
- Qualifications: Experience in administration and knowledge of advice issues preferred.
- Other info: Full training provided; dynamic environment with growth opportunities.
The predicted salary is between 22000 - 33000 £ per year.
Organisation: Norfolk Citizens Advice Bureau
Location: Norwich, Norfolk, travelling to other sites as required
Contract type: Permanent
Salary: FTE £27,500 per annum
Hours: 22.5 to 37 hours per week
DBS check: A DBS check will be required for the successful applicant
Date posted: 27 January 2026
Closing date: 15 February 2026
About Norfolk Citizens Advice: Norfolk Citizens Advice is a trusted local charity supporting thousands of people each year across seven offices in Norfolk. With around 50 staff and 125 volunteers, we provide free, confidential and impartial advice to help people resolve their problems, improve their wellbeing and navigate difficult times. Our work covers a wide range of issues, including benefits, debt, housing, employment, discrimination and consumer rights. We are proud to help people find independence, security and stability at moments when they need it most. We are also committed to influencing change by raising awareness of the issues faced by local residents and working with partners to improve policies and services.
About the Role: The Executive Assistant plays a pivotal role in ensuring strong governance, effective coordination of the Board of Trustees, and smooth organisational operations. Working closely with the Chief Executive Officer (CEO), Trustees, and the wider Leadership Team, the postholder provides high-quality administrative, governance and organisational support.
Key areas of responsibility:
- Manage the CEO’s diary and inbox and workload management.
- Act as secretariat for Board and committee meetings; schedule meetings, prepare/distribute papers, and draft minutes.
- Maintain governance policies and procedures ensuring compliance and timely reviews.
- Coordinate annual governance activities (Board cycle, AGM, away days).
- Support compliments and complaints processes with accurate recordings and timely responses.
- Maintain accurate and timely H&S documentation.
- Assist with data, reporting, and system administration.
What we look for: We provide full training for our roles. However, we will favour applicants who demonstrate the following experience:
- Up-to-date knowledge and understanding of equality, diversity and inclusion and its application to the provision of accredited advice.
- Knowledge of a range of advice issues and an ability to identify safeguarding concerns and how to make onward referrals to the appropriate authority.
- Knowledge of specific advice issues relating to welfare benefits (including Universal Credit), Debt, Housing and Employment.
- Good IT knowledge and an ability to support clients in accessing information using IT systems.
- Previous experience as an accredited adviser in a similar work environment.
- Experience of supporting volunteers.
Please note that you will likely be subject to a DBS and Right to Work Check.
Benefits include: 25 days annual leave plus bank holidays (2 to be taken before the August bank holiday and 3 days between Christmas & New Year (Pro rata if part time). For further information go to our website.
How to apply: To apply please click the 'apply' button. Closing date: Sunday 15th February 2026. Interviews will be held on Thursday 19th or Thursday 26th February.
Executive Assistant in Norwich employer: Norfolk Citizens Advice Bureau
Contact Detail:
Norfolk Citizens Advice Bureau Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Assistant in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Norfolk Citizens Advice. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching the organisation. Understand their mission and values, and think about how your skills as an Executive Assistant can help them achieve their goals.
✨Tip Number 3
Practice common interview questions with a mate. Focus on your experience with governance and administration, and be ready to share examples of how you've supported teams in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Norfolk Citizens Advice.
We think you need these skills to ace Executive Assistant in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Executive Assistant role. We want to see how you can support our governance and operations effectively!
Showcase Your Organisational Skills: As an Executive Assistant, you'll be juggling multiple tasks. Use your application to demonstrate your organisational prowess—mention any relevant experience managing diaries, coordinating meetings, or handling administrative tasks.
Highlight Your IT Proficiency: Good IT knowledge is key for this role. Be sure to mention any specific software or systems you're familiar with that could help us in providing efficient support to our team and clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Norfolk Citizens Advice Bureau
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Executive Assistant role and its responsibilities. Familiarise yourself with the key areas mentioned in the job description, such as managing the CEO's diary and supporting governance activities. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
As an Executive Assistant, strong organisational skills are crucial. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload and ensure smooth operations, as this will resonate well with the interviewers.
✨Demonstrate Your Understanding of Governance
Since the role involves supporting the Board of Trustees, it's important to show your understanding of governance processes. Brush up on what effective governance looks like and be prepared to discuss how you would handle meeting preparations, minute-taking, and compliance with policies. This will highlight your readiness for the role.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so come prepared with thoughtful questions about the organisation and the team you'll be working with. Ask about their approach to equality, diversity, and inclusion, or how they support their volunteers. This shows your engagement and helps you assess if the organisation aligns with your values.
