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- Tasks: Support the CEO and Board with high-quality admin and governance tasks.
- Company: Join a trusted charity making a real difference in people's lives.
- Benefits: Enjoy 25 days annual leave, bank holidays, and full training.
- Why this job: Be part of a team that empowers individuals and influences positive change.
- Qualifications: Experience in admin roles and knowledge of equality and advice issues preferred.
- Other info: Flexible hours between 22.5 to 37 per week with career growth opportunities.
The predicted salary is between 22000 - 33000 £ per year.
Organisation: Norfolk Citizens Advice Bureau
Location: Norwich, Norfolk, travelling to other sites as required
Contract type: Permanent
Salary: FTE £27,500 per annum
Hours: 22.5 to 37 hours per week
DBS check: A DBS check will be required for the successful applicant
Date posted: 27 January 2026
Closing date: 15 February 2026
About Norfolk Citizens Advice: Norfolk Citizens Advice is a trusted local charity supporting thousands of people each year across seven offices in Norfolk. With around 50 staff and 125 volunteers, we provide free, confidential and impartial advice to help people resolve their problems, improve their wellbeing and navigate difficult times. Our work covers a wide range of issues, including benefits, debt, housing, employment, discrimination and consumer rights. We are proud to help people find independence, security and stability at moments when they need it most. We are also committed to influencing change by raising awareness of the issues faced by local residents and working with partners to improve policies and services.
About the Role: The Executive Assistant plays a pivotal role in ensuring strong governance, effective coordination of the Board of Trustees, and smooth organisational operations. Working closely with the Chief Executive Officer (CEO), Trustees, and the wider Leadership Team, the postholder provides high-quality administrative, governance and organisational support.
Key area of responsibility:
- Manage the CEO’s diary and inbox and workload management.
- Act as secretariat for Board and committee meetings; schedule meetings, prepare/distribute papers, and draft minutes.
- Maintain governance policies and procedures ensuring compliance and timely reviews.
- Coordinate annual governance activities (Board cycle, AGM, away days).
- Support compliments and complaints processes with accurate recordings and timely responses.
- Maintain accurate and timely H&S documentation.
- Assist with data, reporting, and system administration.
What we look for: We provide full training for our roles. However, we will favour applicants who demonstrate the following experience:
- Up-to-date knowledge and understanding of equality, diversity and inclusion and its application to the provision of accredited advice.
- Knowledge of a range of advice issues and an ability to identify safeguarding concerns and how to make onward referrals to the appropriate authority.
- Knowledge of specific advice issues relating to welfare benefits (including Universal Credit), Debt, Housing and Employment.
- Good IT knowledge and an ability to support clients in accessing information using IT systems.
- Previous experience as an accredited adviser in a similar work environment.
- Experience of supporting volunteers.
Please note that you will likely be subject to a DBS and Right to Work Check.
Benefits include: 25 days annual leave plus bank holidays (2 to be taken before the August bank holiday and 3 days between Christmas & New Year (Pro rata if part time). For further information go to our website.
How to apply: To apply please click the 'apply' button. Closing date: Sunday 15th February 2026. Interviews will be held on Thursday 19th or Thursday 26th February.
Executive Assistant... in Norfolk employer: Norfolk Citizens Advice Bureau
Contact Detail:
Norfolk Citizens Advice Bureau Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Assistant... in Norfolk
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and practising common questions. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Follow up after interviews! A simple thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your interest in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Executive Assistant... in Norfolk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Executive Assistant role. We want to see how you can support our governance and operations, so don’t hold back on showcasing relevant examples!
Showcase Your Organisational Skills: As an Executive Assistant, organisation is key! Use your application to demonstrate your ability to manage diaries, coordinate meetings, and maintain documentation. We love seeing candidates who can keep things running smoothly.
Highlight Your IT Proficiency: Since good IT knowledge is essential for this role, make sure to mention any relevant software or systems you’re familiar with. We’re looking for someone who can help us navigate the digital landscape effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Norfolk Citizens Advice.
How to prepare for a job interview at Norfolk Citizens Advice Bureau
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Executive Assistant. Familiarise yourself with the key tasks mentioned in the job description, such as managing the CEO's diary and acting as secretariat for Board meetings. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As an Executive Assistant, strong organisational skills are crucial. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload and ensure smooth operations, as this will resonate well with the interviewers.
✨Demonstrate Your Understanding of Governance
Since the role involves supporting governance activities, brush up on your knowledge of governance policies and procedures. Be prepared to discuss how you would maintain compliance and manage documentation effectively. This shows that you’re not just a good administrator but also someone who understands the bigger picture.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with thoughtful questions about the organisation and its culture. Ask about their approach to equality, diversity, and inclusion, or how they support their volunteers. This not only shows your interest but also helps you gauge if the organisation aligns with your values.
