Change Manager

Fixed-term: 6–9 months | Flexible working | Based in Norwich, UK

Join us to change a city and improve lives

We are seeking a dynamic Change Manager to support the delivery of transformational projects across Norfolk Citizens Advice and Age UK Norwich. This is your opportunity to lead and shape groundbreaking projects, including the pioneering Support NoW and the Healthy Ageing Norfolk Partnership – both aimed at reshaping how we support people across our communities and shift to a more preventative healthcare system.

This is more than a job – it’s a mission to change healthcare systems, uplift communities, and deliver real, lasting social value working with two leading charities.

We want someone who can hit the ground running and able to start quickly.

Together, we are building a better system for Norwich. Come and be part of that change.

About the Role

You’ll be hosted by Norfolk Citizens Advice in Norwich, but this is a shared post with Age UK Norwich, so you’ll have access to both their office-sites and teams. You’ll report to a joint Project Steering Group, with their Executive Teams and Service experts.

Your role is to lead projects on a day-to-day basis, ensuring objectives are met, working closely with subject matter experts in both charities and external partners such as local authorities, the NHS and social care.

Both charities are leading innovation and system change within the city and county, and you’ll have the opportunity to be a key player in achieving these goals. We’re passionate about user-led learning and product development, so there’ll be a lot of engagement with clients, carers, business and other charities – experience in product/service development or system learning would be a real advantage, as well as trauma informed practice.

We’re looking for someone who wants to apply their strong project management and business analysis skills to make society better. We want someone who understands the social challenges facing residents in Norwich and Norfolk and wants to be part of driving change for society.

Key responsibilities

·      Translate strategic objectives into actionable project and work plans, engaging staff, partners, and service users to co-produce and ensure impact and value.

 ·      Manage allocated resources effectively across Norfolk Citizens Advice, Age UK Norwich, and partner organisations through strong matrix management practices.

 ·       Engage and influence stakeholders proactively, ensuring deliverables are embedded and Design and facilitate workshops and system development sessions using co-production and human-centred design methods.

 ·       Apply robust business analysis techniques to define challenges, map end-to-end processes, and identify systemic gaps and opportunities.

 ·       Bring together teams to curate common values and behaviours.

 ·       Monitor and report on project progress and risks, ensuring timely corrective actions within project governance frameworks and financial tracking.

 ·       Evaluate project outcomes and impact, integrating lessons learned into future programmes and continuous improvement initiatives.

 ·       Fill gaps in project resources – to keep the project on-track during work-spikes or holiday/absence.

About You

We’re looking for a proactive individual who brings a powerful mix of change management and emotional intelligence. You’ll be comfortable working at mixed levels of the organisations and getting hands-on to drive change forward and be part of the team. You’ll bring….

·       Experience delivering complex projects in matrix environments

·       Strong skills in facilitation, planning, and stakeholder engagement

·       Knowledge of project management methodologies and change management tools

·       An eye for system improvement, data insight and person-centred design

·       Confidence working across organisational boundaries and influencing senior leaders

·       The ability to turn vision into reality in a community setting, proving impact

·       Able to connect with users and staff who work with some of society’s most vulnerable residents.

·       Experience of change management within in VCSE, health or public sector is welcome, but not essential – a belief in fairness, social justice, and the power of community-led solutions is paramount.

Location, Hours & Contract

·       Location: Norwich/Home Working (Minimum 3 days a week in-person expected)

·       Time: 20-37 hours per week, Monday – Friday, excluding public holidays.

·       Contract: Fixed term – 6 to 9 months.

·       Working pattern: Flexible days and hours, to suit your work/life balance and project responsibilities. 

·       Salary: £40,000-£50,000, Full time equivalent, subject to skills and experience

Why Join Us?

Age UK and Citizens Advice are two of the most recognised and trusted charities in the UK. You can be involved with innovative social change, tackling financial resilience, health inequality and ageing well. You have the chance to improve lives of residents in Norwich and Norfolk.

Your role will be flexible and dynamic working across a wider range of key stakeholders in the city and county, so you’ll develop your own network across business, healthcare and local government.

In addition to your salary, you’ll get: 

·       Ongoing support and professional development

·       4.5% employer pension contribution

·       Opportunity for flexible working

·       20 days plus bank holidays & five office closure days- 3 at Christmas and two in the summer (pro rata).

How to Apply

Send your CV and a cover letter explaining why you're the right person for this role by clicking on the 'fast apply' button.

CLOSING DATE COP 22nd AUGUST 2025