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- Tasks: Provide essential advice to those facing financial and housing challenges.
- Company: Join the compassionate team at Norfolk Citizens Advice.
- Benefits: Flexible working, comprehensive training, and a 4.5% pension contribution.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a calm, problem-solving approach.
- Other info: Part-time role with opportunities for professional growth and support.
The predicted salary is between 20000 - 30000 £ per year.
Job Description
Hours: 15 Hours per week
Salary: £25,113.72 per annum (£10,180.95 pro rata)
Job Type: Permanent
Annual Leave: 20 days plus bank holidays & five office closure days (3 at Christmas and two in the summer)
Location: Attleborough Foodbank (Tues morning), Swaffham YBS (Wednesday) & Watton Foodbank (Thurs afternoon)
Pension: 4.5% Contribution
The Role:
We’re looking for a compassionate and confident Adviser to join our team at Norfolk Citizens Advice. This is a part-time general adviser role based across three locations: Attleborough and Watton Foodbank, and the Swaffham YBS. You’ll give advice, providing essential support over the phone and face-to-face, on various issues to people facing financial hardship, housing problems, and rising energy costs.
What you’ll do:
· Deliver one-to-one advice face-to-face and by phone, on any advice area clients may come to us with regarding benefits, housing, finance, and crisis support
· Offer clear, easy-to-understand advice to people facing complex challenges
· Record case notes accurately using our digital system
What we are looking for:
We will provide full training; however, we will favour applicants who demonstrate the following experience:
· Strong communication skills
· Confidence using IT and phone systems
· A calm, problem-solving approach
· Ability to work independently and as part of a team
· Experience in advice, call handling, or support work (desirable, not essential)
We offer our staff:
· Comprehensive training to become an accredited Adviser.
· Ongoing support and professional development
· 4.5% employer pension contribution
· Opportunity for flexible working
· 20 days annual leave pro rata plus bank holidays and five office closure days (3 at Christmas and two in the summer)
The deadline for submission is Sunday, 26th October 2025.
Adviser employer: Norfolk Citizens Advice Bureau
Contact Detail:
Norfolk Citizens Advice Bureau Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adviser
✨Tip Number 1
Get to know the organisation! Research Norfolk Citizens Advice and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves giving advice, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to build your confidence in delivering information effectively.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you’ve successfully navigated challenges. Be ready to share these stories during your interview to demonstrate your calm and effective approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Adviser
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Adviser role. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate your ability to convey information clearly. Whether it’s through your cover letter or CV, let us see your knack for making complex ideas simple.
Be Authentic: We love genuine applicants! Don’t be afraid to show your personality in your application. Share your passion for helping others and why you’re excited about joining us at Norfolk Citizens Advice.
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. It’s the best way for us to receive your application and keep everything organised!
How to prepare for a job interview at Norfolk Citizens Advice Bureau
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Adviser role. Familiarise yourself with the key responsibilities like delivering one-to-one advice and recording case notes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As an Adviser, strong communication is crucial. Prepare examples from your past experiences where you've effectively communicated complex information. Whether it’s through face-to-face interactions or over the phone, demonstrating your ability to convey clear and easy-to-understand advice will set you apart.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've faced challenges and how you resolved them. The interviewers will be looking for a calm, problem-solving approach, so share specific examples that highlight your ability to handle difficult situations, especially in advice or support roles.
✨Be Ready to Discuss IT Proficiency
Since the role involves using digital systems for recording case notes, be prepared to discuss your comfort level with technology. If you have experience with similar systems, mention it! If not, express your willingness to learn and adapt quickly to new tools.