Norfolk Capsey is seeking an experienced Client Listening & Insights Manager to lead a strategic client feedback programme within a leading professional services organisation. You will work with senior stakeholders to strengthen client relationships and turn feedback into measurable action.
You will design and deliver a firmwide client listening programme, gather client feedback, identify trends, and translate insights into improvements.
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Client Insights & Experience Lead in London employer: Norfolk Capsey
Norfolk Capsey is an exceptional employer, offering a dynamic work environment where your expertise in client listening and insights can truly make an impact. With a strong focus on professional development, you will have the opportunity to collaborate with senior stakeholders and influence business strategy while enjoying a culture that values inclusivity and innovation. Located in a vibrant area, we provide a supportive atmosphere that encourages growth and fosters meaningful relationships within the professional services sector.
