At a Glance
- Tasks: Lead a strategic client feedback programme and enhance client relationships.
- Company: Join a leading professional services organisation with a focus on client experience.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities.
- Why this job: Make a real impact by turning client feedback into actionable insights.
- Qualifications: 5+ years in client development with strong analytical and communication skills.
The predicted salary is between 40500 - 49500 £ per year.
We're looking for an experienced Client Listening & Insights Manager to lead and develop a strategic client feedback programme within a leading professional services organisation.
This is a high-profile opportunity to work closely with senior stakeholders, helping to strengthen client relationships, uncover valuable commercial insights, and influence business strategy.
If you're passionate about client experience, relationship management, and turning feedback into meaningful action, we'd love to hear from you.
As Client Listening & Insights Manager, you'll design, deliver and continuously improve a firmwide client listening programme.
Working alongside partners, business development teams and senior leaders, you'll gather client feedback, identify trends and opportunities, and ensure insights translate into measurable improvements.
This role combines relationship management, interviewing, project management and data analysis, making it ideal for someone who enjoys influencing stakeholders and driving a client-centric culture.
Key Responsibilities
- Lead and develop a structured client listening and feedback programme.
- Plan and deliver client relationship reviews, post-pitch reviews, post-matter reviews and client surveys.
- Conduct interviews with senior client stakeholders, including General Counsel and executive leaders.
- Analyse qualitative and quantitative feedback to identify trends, risks and opportunities.
- Produce commercially focused reports and recommendations for senior leadership.
- Partner with relationship managers and business development teams to embed client insights into account plans.
- Coach colleagues on effective client listening and relationship management techniques.
- Monitor progress against agreed actions and measure programme impact.
- Evaluate new technologies and AI-enabled tools to improve insight gathering and reporting.
- Support wider client development and growth initiatives.
About You
You'll be an experienced client development, account management or client experience professional with strong stakeholder management skills and a passion for improving the client journey.
- At least 5 years' experience within professional services.
- Experience managing client listening or client feedback programmes.
- Excellent interviewing and facilitation skills.
- Strong analytical skills with the ability to convert insights into practical recommendations.
- Outstanding written and verbal communication skills.
- Proven ability to influence senior stakeholders.
- Strong project management and organisational skills.
- Commercial awareness and an understanding of client relationship management.
At Norfolk Capsey, we are committed to ensuring an inclusive and accessible recruitment process for all candidates.
If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let us know.
Your needs are important to us, and we want to ensure an equitable experience for every candidate.
ABOUT NORFOLK CAPSEY
Norfolk Capsey is a professional services marketing & business development recruitment specialist.
For over twenty five years we've been connecting talent with many leading professional services firms in the UK & internationally.
Access our website for the latest vacancies and follow our Linked In page for vacancies & market updates.
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Client Listening Manager employer: Norfolk Capsey
Norfolk Capsey is an exceptional employer, offering a dynamic work environment where your expertise in client listening and insights can truly make an impact. With a strong focus on professional development, you will have the opportunity to collaborate with senior stakeholders and influence business strategy while enjoying a culture that values inclusivity and innovation. Located in a vibrant area, we provide a supportive atmosphere that encourages growth and fosters meaningful relationships within the professional services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Listening Manager
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We think you need these skills to ace Client Listening Manager
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Norfolk Capsey, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Norfolk Capsey
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Norfolk Capsey’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
