We're looking for an experienced Client Listening Insights Manager to lead and develop a strategic client feedback programme within a leading professional services organisation. This is a high-profile opportunity to work closely with senior stakeholders, helping to strengthen client relationships, uncover valuable commercial insights, and influence business strategy. If you're passionate about client experience, relationship management, and turning feedback into meaningful action, we'd love to hear from you. As Client Listening Insights Manager, you'll design, deliver and continuously improve a firmwide client listening programme. Working alongside partners, business development teams and senior leaders, you'll gather client feedback, identify trends and opportunities, and ensure insights translate into measurable improvements. This role combines relationship management, interviewing, project management and data analysis, making it ideal for someone who enjoys influencing stakeholders and driving a client-centric culture. Key Responsibilities Lead and develop a structured client listening and feedback programme. Plan and deliver client relationship reviews, post-pitch reviews, post-matter reviews and client surveys. Conduct interviews with senior client stakeholders, including General Counsel and executive leaders. Analyse qualitative and quantitativ...
Client Listening Manager employer: Norfolk Capsey Careers
Norfolk Capsey is an exceptional employer, offering a dynamic work environment where ambitious individuals can thrive. As a Bids Manager, you'll have the unique opportunity to influence business growth and strategy within a leading law firm, while enjoying a culture that values collaboration, innovation, and continuous improvement. With a commitment to employee development and an inclusive recruitment process, Norfolk Capsey ensures that every team member can make a meaningful impact on high-value pursuits and enjoy a rewarding career.
