REF: NWM/770
Join Our Team of Bank Staff!
Our REST Hub in Thetford provides vital support to people experiencing mental health difficulties. To ensure we can continue offering a safe, welcoming, and consistent service to those who need us, we are looking to recruit compassionate and flexible Bank Recovery Workers.
As a Bank Recovery Worker, you will provide cover for planned annual leave, training, and unexpected staff absences. Your support will help us maintain service continuity, keep the hub open, and ensure that individuals accessing our service continue to receive the support they need when they need it most.
This is an ideal opportunity for someone who is passionate about supporting people, enjoys working flexibly, and wants to make a meaningful difference within their local community while gaining valuable experience within mental health services.
Location: REST Thetford, 16 Riverside Walk, Thetford, IP24 2BG
Ability to travel independently to Sale Road, Norwich, and other training or work-related venues for training is required.
Hub Opening Hours: Monday to Sunday, 9.00AM to 5.00PM, drop-ins are accepted between 9.30AM - 4.00PM.
The Service
REST Thetford is a safe, welcoming service at the heart of our community, offering vital mental health support, guidance and signposting.
About the Role
Working as a Recovery Worker you will provide 1:1 and group emotional support, helping people to deescalate crisis situations, reduce isolation, and reconnect with their strengths and support networks. Our hubs play a vital role in preventing the need for secondary mental health care by offering early, trauma‑informed, recovery‑focused support within the community.
Click here to watch a video and discover how our REST Hubs support and empower our community.
Our REST Hubs provide a welcoming, non‑clinical environment that helps people:
Manage immediate and serious mental health crisis
Access ongoing support to recover
Build skills, resilience, and confidence
Access education and information around mental health
Participate in 1‑to‑1 support, workshops, and group sessions delivered daily
As a Recovery Worker, you will:
Support individuals who may be in crisis, including those experiencing low mood, anxiety, self‑harm, or suicidal thoughts, to develop safety plans and coping strategies
Build trusted, meaningful relationships quickly to support people to move out of immediate crisis
Deliver and facilitate 1‑to‑1 sessions, workshops, and group work that are trauma‑informed and recovery‑focused
Introduce and tailor therapeutic tools such as CBT‑informed techniques, mindfulness, emotional regulation, distress tolerance, and interpersonal skills
Reduce isolation by helping individuals reconnect with peer support and community networks
Support people to engage with non‑emergency services (e.g. housing, benefits, debt, carers’ support)
Maintain accurate records using the Norfolk and Waveney Client Management System
Build and maintain strong relationships with internal teams and external partners
We are looking for someone who:
Has experience supporting people with mental ill health, distress, or crisis
Is confident working in fast‑paced, emotionally complex environments
Can apply strengths‑based, recovery‑focused, and trauma‑informed approaches
Is skilled at building rapport and trust quickly
Can assess information from multiple sources and make sound, person‑centred decisions
Is comfortable working collaboratively with clinicians, peers, volunteers, and external partners
Has strong recording, organisation, and communication skills
Come and join us in a meaningful role where your work makes a real difference every day!
In addition to opportunities available within the REST Hub, there may be other bank shifts available across Norfolk and Waveney Mind services. If you are interested in wider bank working opportunities within the charity, these can be discussed with you during the interview process.
To find out more information please view the Job Description: JD Recovery Worker REST Thetford.pdf
If you are unable to download the JD, please email Peopleadmin@norfolkandwaveneymind.org.uk to request a copy of the JD.
Training Requirements
As part of the onboarding process, successful candidates will be required to complete mandatory training. This will include a combination of paid online e-learning modules and paid face-to-face training sessions held at our Head Office on Sale Road, Norwich and other venues. Further details regarding the training requirements, time commitment, and training schedule will be discussed during the interview process.
Individual Interview Dates will be confirmed for interviews
We may close the advert early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
How To Apply
Candidates to submit a CV and covering letter, please upload your CV and covering letter via the “Apply for this job”. If you need to contact us please contact the People and Culture Department on 01603 364913
Recruitment Guidance for Candidates 2026.pdf
Norfolk and Waveney Minds Equity Statement
We welcome applications from people from all ethnicities, genders, sexual orientations, socio-economic classes, religions and disabilities. We also value and actively encourage applications from those with lived experience of mental health, recognising that your personal journey can bring unique insight and empathy that helps others feel heard, supported, and valued. At Norfolk and Waveney Mind, we are committed to fostering a diverse and inclusive environment where everyone passionate about mental health feels respected, valued, and supported.
Safeguarding Statement
Norfolk and Waveney Mind is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Employment is subject to a satisfactory DBS check as well as other safeguarding checks.
Recovery Worker - Bank Staff in Thetford employer: Norfolk and Waveney Mind
Norfolk and Waveney Mind is an exceptional employer, offering a supportive work culture that prioritises mental health and employee well-being. With opportunities for professional growth and development in the field of mental health support, staff are encouraged to make a meaningful impact in the community while enjoying flexible working hours in the vibrant city of Norwich.
