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- Tasks: Welcome visitors, provide support, and connect them with resources at our REST Hub.
- Company: Join a compassionate team dedicated to mental health and community support.
- Benefits: Gain valuable experience, training, and make a positive impact in your community.
- Why this job: Be part of a friendly environment where you can help others and grow personally.
- Qualifications: Enthusiasm for helping others and basic understanding of mental health is preferred.
- Other info: Flexible hours available, perfect for students looking to make a difference.
Thank you for your interest in becoming a REST Hub Volunteer.
Here is a little more information to give you a clear understanding of the role:
REST is an acronym that stands for Recover, Eat, Support, Talk. Our REST Hubs are located across the Norfolk County Area including Norwich, Thetford, Aylsham, Kings Lynn and Great Yarmouth.
Most of our REST Hubs provide a 7 days a week service from 9:30am through to 6pm. Although each Hub is unique the area it is located, we generally provide planned & unplanned 1-2-1 structured wellbeing support, groups and signposting opportunities. We work collaboratively with emergency services such as the police and ambulance, as well as other local charity and NHS services.
To us, REST is a safe place where everyone can feel confident to talk about their mental health difficulties, socialise, make new connections and recover. To many people who have accessed our service, it is a friendly place where they feel included, respected and genuinely cared for.
To continue this fabulous work, we are looking for Volunteer Hub Hosts to provide a warm welcome to visitors who may access the Hub for various reasons ranging from support, advice, signposting, referral to just having a cuppa, chat and socialise.
What does a REST Hub Volunteer do?
You will be meeting visitors coming in to the main entrance. Your role will be to orientate people to the building and answer general queries about the services and activities available (including the café, library, events and support activities). You will direct and sometimes support visitors to locate events and activities.
You will be giving out information and resource materials to the public. You will link visitors who arrive in a state of distress or crisis with a staff member who will provide 1:1 support. You will support reception at busy periods to ensure the entrance is free of obstruction and remains a warm and welcoming environment.
Who makes an ideal Volunteer Hub Host?
Hub hosts are there to make people feel welcome, relaxed, signpost into services and identify when staff support is required. Local knowledge of services would be beneficial for this role.
You will be enthusiastic and have a passion for helping others. The hub host role will involve meeting new people and engaging with our regular visitors. The ideal person for this role will be able to listen actively with empathy, communicate well, build rapport and engage with others quickly and easily.
Adequate training is provided for volunteers. However, we request that all hub hosts have a basic understanding of mental health, either through lived, professional or academic experience.
Training and Support
Here is a list of organisational training that is provided. In addition to this, volunteers will be offered service specific training as part of the induction period.
- Moving and Lifting
- Safety at Work
- Safeguarding
- Professional Boundaries
- Equality and Diversity
- Prevent
- Named contact
- Regular catch ups
- MHFA (when available)
If this sounds like an exciting and interesting opportunity, please download the criteria list for more details of the role requirements.
REST Hub Host Volunteer Criteria_.docx
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REST Hub Host Volunteer employer: Norfolk and Waveney Mind
Contact Detail:
Norfolk and Waveney Mind Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land REST Hub Host Volunteer
✨Tip Number 1
Get to know the local services in your area! As a REST Hub Host, having a good grasp of what's available can really help you signpost visitors effectively. Plus, it shows you're genuinely invested in the community.
✨Tip Number 2
Practice your active listening skills. When visitors come in, they might be feeling a bit overwhelmed. Being able to listen with empathy and respond appropriately can make all the difference in making them feel welcome.
✨Tip Number 3
Don’t underestimate the power of a warm smile and a friendly chat! Sometimes, just being approachable and engaging in small talk can help break the ice and make visitors feel at ease.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and training opportunities right there.
We think you need these skills to ace REST Hub Host Volunteer
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your passion for helping others and any relevant experiences you have.
Tailor Your Application: Make sure to read the job description carefully and highlight how your skills and experiences align with what we're looking for. This shows us that you understand the role and are genuinely interested in being a part of our team.
Show Your Enthusiasm: We love seeing candidates who are excited about the opportunity! In your application, express why you want to be a REST Hub Host and how you can contribute to creating a welcoming environment for our visitors.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, please apply through our website. It’s super easy and ensures we receive all the necessary information to consider you for the role!
How to prepare for a job interview at Norfolk and Waveney Mind
✨Know the REST Values
Familiarise yourself with the core values of REST: Recover, Eat, Support, Talk. Understanding these principles will help you convey your passion for mental health support and how you can embody these values as a Hub Host.
✨Show Your Empathy
During the interview, be prepared to share examples of how you've shown empathy in past experiences. Whether it's through volunteering or personal interactions, demonstrating your ability to listen and connect with others is crucial for this role.
✨Research Local Services
Having knowledge about local services and resources in Norfolk County will set you apart. Mention specific organisations or initiatives during your interview to show that you're proactive and ready to assist visitors effectively.
✨Practice Active Listening
Since the role involves engaging with visitors, practice active listening techniques before your interview. This will not only help you in the interview but also demonstrate your commitment to understanding and supporting others when you become a Hub Host.