Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support quality assurance and compliance with essential administrative tasks and data management.
- Company: Join Norfolk and Waveney Mind, a leader in mental health support.
- Benefits: Part-time hours, competitive salary, mileage reimbursement, and a supportive work environment.
- Other info: Diverse and inclusive workplace committed to mental health advocacy.
- Why this job: Make a real difference in mental health services while developing your skills.
- Qualifications: Strong organisational skills and confidence with data; experience in quality assurance is a plus.
The predicted salary is between 18840 - 18840 £ per year.
Hours: Part Time 22.5 hours per week
Work Pattern: 9:00AM - 5:00PM
Location: Sale Road, Norwich, NR7 with travel to other sites in and around Norfolk and Waveney as and when required. The role will require travel; therefore a driver’s license with business insurance and access to a vehicle is essential for this role. Mileage is paid at 45p per mile for cars after your home to work base mileage is deducted.
Salary: £25,134 per annum, salary will be pro rata for part time hours.
Norfolk and Waveney Mind is seeking a proactive and organised Quality Assurance Administrator to provide essential administrative support to our Assurance team. This role plays a key part in supporting organisational risk management, quality, compliance, auditing, and health and safety activities, helping to ensure our services remain safe, effective and high quality.
About The Role
You will support the Quality Assurance Department with the day‑to‑day administration of quality assurance, health and safety, and compliance functions. This is a varied role requiring strong attention to detail, the ability to manage data accurately, and confidence working with policies, procedures, and reporting systems. This role reports into the Quality Assurance Manager.
Key Responsibilities
- Quality Assurance & Compliance – Provide administrative support to the Quality Assurance team, including the planning, monitoring and maintenance of audit and compliance tools.
- Assist in compiling monthly reports relating to compliments, complaints, incidents, and service quality.
- Support the administration and maintenance of organisational policies and procedures.
- Ensure accurate logging, updating and reporting of incidents for internal monitoring and external reporting requirements.
- Support the administration of service continuity plan testing and follow‑up actions.
- Review records of inspections and produce reports as required.
- Support documentation, tracking and follow‑up of incidents and accidents, producing statistics for managers when needed.
- Monitor health and safety registers, including risk assessments, and follow up on updates and compliance.
- Support the Quality Assurance Officer with the effective administration and record‑keeping of Health & Safety committees or working groups.
- Maintain a working knowledge of Health and Safety Executive (HSE) legislation and relevant updates, attending appropriate training as required.
About You
You will be well organised, methodical and confident working with data and documentation. You will have strong administrative skills, good IT literacy (including spreadsheets and databases), and the ability to prioritise tasks within a busy department. Experience in quality assurance, compliance, health and safety, or a regulated environment would be desirable but is not essential.
Equity Statement
We welcome applications from people from all ethnicities, genders, sexual orientations, socio-economic classes, religions and disabilities. We also value and actively encourage applications from those with lived experience of mental health, recognising that your personal journey can bring unique insight and empathy that helps others feel heard, supported, and valued. At Norfolk and Waveney Mind, we are committed to fostering a diverse and inclusive environment where everyone passionate about mental health feels respected, valued, and supported.
Safeguarding Statement
Norfolk and Waveney Mind is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Employment is subject to a satisfactory DBS check as well as other safeguarding checks.
Quality Assurance Administrator employer: Norfolk and Waveney Mind
Contact Detail:
Norfolk and Waveney Mind Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your skills align with their mission, especially in quality assurance and compliance. We want to see your passion shine through!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. Focus on articulating your experience with data management and health and safety, as these are key for the Quality Assurance Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Quality Assurance Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the Quality Assurance Administrator role. We want to see how your background aligns with our needs, so don’t hold back!
Show Off Your Organisational Skills: Since this role is all about being organised and methodical, give us examples of how you've managed data or documentation in the past. We love seeing those strong administrative skills in action!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and understand. This will help us see your attention to detail right from the start!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Norfolk and Waveney Mind
✨Know Your Stuff
Familiarise yourself with the key responsibilities of the Quality Assurance Administrator role. Understand the importance of quality assurance, compliance, and health and safety in a mental health context. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Prepare examples from your past experiences that highlight your organisational skills and attention to detail. Think about times when you successfully managed data or maintained documentation. Being able to articulate these experiences will demonstrate your suitability for the role.
✨Brush Up on Relevant Legislation
Since the role involves monitoring health and safety registers and understanding HSE legislation, it’s a good idea to review relevant laws and regulations before the interview. This knowledge will not only impress your interviewers but also show that you’re proactive and ready to hit the ground running.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the team dynamics, the tools they use for quality assurance, or how they measure success in this role. This shows that you’re engaged and thinking about how you can contribute to their mission.