At a Glance
- Tasks: Support clients with mental health issues and connect them to community resources.
- Company: Join Norfolk and Waveney Mind, a leader in mental health support.
- Benefits: Enjoy a competitive salary, mileage reimbursement, and opportunities for professional development.
- Other info: Diverse and inclusive workplace committed to safeguarding and promoting welfare.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Experience in mental health support and a valid driving license are essential.
The predicted salary is between 24891 - 25691 £ per year.
Reference: NWM/764
Working Hours: Monday - Friday 9AM - 5PM
Starting Salary: £25,390 per annum rising to £26,206 after probation
Location: South Norfolk Poringland
**You will be required to travel to other locations where necessary. The role will include lone-working within GP practices and/or other appropriate community venues. Due to the nature of the role, a valid driver’s license and access to a vehicle are essential. Business insurance is also required. Mileage is reimbursed at 55p per mile for cars, after deducting the mileage between your home and work base.
The Service
Based in GP surgeries located across Norfolk and Waveney. Working with local surgeries and Primary Care Networks (PCNs) to see a reduction in the number of people with mental health issues re-presenting to their GP. This will include support / signposting to access Hub-based and Wellbeing services to build increased community resilience for the service user and freeing up GP and secondary services consultation time for wider system benefit.
As well as working with patients 14+ with their mental health, we are excited to potentially offer the opportunity for staff to be upskilled in certain specialisms, whereby you will be given extra training to support patients in areas such as: Dementia, Bereavement, ADHD/Autism, Children and Young People, Family, and 18-25 years olds. Please note this isn't an exhaustive list and can be discussed during interview.
To find out what its like to work as a PCN Recovery Worker please click here
The Role
You will work alongside the wider team and NSFT staff to support a reduction in the number of people with mental health issues re-presenting to their GP. You will support / signpost to access Hub-based and Wellbeing services, to build increased community resilience for the service user and freeing up GP and secondary services consultation time for wider system benefit.
Among Other Responsibilities You Will
- Work with partners to support clients with access to appropriate mental health support.
- Provide Personalised Support for clients in a person-centered and holistic way.
- Seek ways to continuously improve services for clients and their families.
- Provide support to PCN partners.
- Connect with external VCSE agencies, Norfolk County Council (NCC), Early Help Hubs, NSFT, health professionals, Wellbeing Service, Social Prescribers, contractors, education sector.
The Ideal Candidate Will Have
- Commitment to empower and support people in a way that inspires trust and confidence, motivating others to reach their potential
- Experience of supporting people with their mental health within a professional setting.
- Excellent understanding of recovery and recovery principles.
- Understanding of social, economic and environmental factors and their impact on communities, individuals, their families and carers.
- Experience of partnership/collaborative working and building relationships within internal services and external organisations.
- Experience of data collection, client record management systems and using tools to measure the impact of services.
- Driving license and motor vehicle, and a willingness to travel across your locality on a regular basis.
Please refer to the job description for more information - JD PCN Recovery Worker.pdf
Please note: The link to the job description (JD) may not work for all users due to system access restrictions. If you experience any issues accessing the JD, please contact the People and Culture Team: [email protected]
Individual Interview Dates will be confirmed for interviews
We may close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Recruitment Guidance for Candidates 2026.pdf
How To Apply
*Candidates are required to complete an application form, the link to the application form can be found here Norfolk and Waveney Mind - Application Form.docx once you have downloaded and completed the application form you will be required to upload your application form via the “Apply for this job”. If you need to contact us please contact the People and Culture Team on 01603 364913.
Norfolk and Waveney Minds Equity Statement
We welcome applications from people from all ethnicities, genders, sexual orientations, socio-economic classes, religions and disabilities. We also value and actively encourage applications from those with lived experience of mental health, recognising that your personal journey can bring unique insight and empathy that helps others feel heard, supported, and valued. At Norfolk and Waveney Mind, we are committed to fostering a diverse and inclusive environment where everyone passionate about mental health feels respected, valued, and supported.
Safeguarding Statement
Norfolk and Waveney Mind is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Employment is subject to a satisfactory DBS check as well as other safeguarding checks.
Primary Care Network (PCN) Recovery Worker employer: Norfolk and Waveney Mind
Norfolk and Waveney Mind is an exceptional employer, offering a supportive work culture that prioritises mental health and well-being. As a Recovery Worker in Norwich, you will benefit from flexible daytime shifts, opportunities for professional development, and the chance to make a meaningful impact in the community by helping individuals navigate their recovery journeys. Join us to be part of a dedicated team that values compassion, collaboration, and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Primary Care Network (PCN) Recovery Worker
✨Tip Number 1
Familiarise yourself with the local mental health services and community resources in the South Norfolk area. Understanding the landscape of available support will help you demonstrate your knowledge during interviews and show your commitment to the role.
✨Tip Number 2
Network with professionals already working in primary care or mental health sectors. Attend local events or workshops to connect with potential colleagues and gain insights into the role, which can be invaluable when discussing your experience and aspirations.
✨Tip Number 3
Prepare to discuss specific examples of how you've supported individuals with mental health issues in the past. Highlighting your hands-on experience will showcase your ability to empower clients and align with the job's focus on person-centred support.
✨Tip Number 4
Research the principles of recovery-oriented practice and be ready to articulate how these principles can be applied in your work. This understanding will not only impress interviewers but also demonstrate your alignment with the organisation's mission.
We think you need these skills to ace Primary Care Network (PCN) Recovery Worker
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the PCN Recovery Worker position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Highlight Relevant Experience:Emphasise any previous experience you have in supporting individuals with mental health issues. Use specific examples to demonstrate your understanding of recovery principles and your ability to work collaboratively with various stakeholders.
Personalise Your Application:Make sure to personalise your application form. Address why you are passionate about mental health and how you can contribute to building community resilience. This will help you stand out as a candidate who is genuinely interested in the role.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Norfolk and Waveney Mind
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a PCN Recovery Worker. Be prepared to discuss how your experience aligns with the role, especially in supporting individuals with mental health issues.
✨Showcase Your Experience
Highlight any relevant experience you have in mental health support or community services. Be ready to provide specific examples of how you've empowered clients and worked collaboratively with other professionals.
✨Demonstrate Your Knowledge
Familiarise yourself with recovery principles and the social factors affecting mental health. During the interview, be prepared to discuss these concepts and how they relate to the work you'll be doing.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewers about the team dynamics, training opportunities, and the impact of the role on the community. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
