Outreach Enhanced Recovery Worker

Norfolk and Waveney Mind is excited to launch our new Outreach Enhanced Recovery Worker Service. We are looking for passionate individuals to join us in our mission “no one should have to face a mental health problem alone”.

Location

Norwich

Work Pattern

Part Time 22.5 hours – 3 days per week, to be discussed at interview.

Contract

Fixed term contract until 31st August 2027

Starting salary

£25,390 per annum, rising to £26,206 after probation. Salary will be pro rata for part time hours *You will be required to travel to other locations where necessary. The role will include lone-working within with community and/or other appropriate community venues. Due to the nature of the role, a valid driver’s license and access to a vehicle are essential. Business insurance is also required. Mileage is reimbursed at 45p per mile for cars, after deducting the mileage between your home and work base.

About the Role

As an Outreach Enhanced Recovery Worker (OERW), you will provide community-based emotional wellbeing and resilience support to people experiencing poor mental health who may be unable or unlikely to access GP-based or statutory mental health services.

Working as part of the Norfolk and Waveney Mind Primary Care Network Service, you will collaborate with a wide range of partners including:

• SupportNOW
• Primary Care Networks
• Norfolk and Suffolk NHS Foundation Trust (NSFT)
• Local Authorities
• Community and voluntary sector organisations

This is an exciting opportunity to be part of a new service designed to reach people who might otherwise fall through the gaps. You will support people in community settings, helping them improve wellbeing, build resilience, reduce barriers to support and strengthen their engagement with health, social care and local services.

What will you do in your role?

You will act as an initial point of contact for referrals, delivering person-centred and recovery-focused support through:

• Assessment, triage and service access
• Emotional wellbeing and resilience support
• Recovery planning and brief interventions
• Community engagement and partnership working
• Risk assessment, safeguarding and lone working
• Accurate record keeping and outcome monitoring
• Service development and continuous improvement

Key responsibilities include:

• Delivering up to six recovery-focused support sessions per person.
• Completing triage, risk assessments and safety screening.
• Supporting individuals to access health, social care and community-based services.
• Maintaining accurate and timely case records.
• Administering and recording outcome measures, including Dialog+.
• Working collaboratively with partners to improve outcomes for service users.
• Contributing to contractual targets, quality standards and service development.

We are seeking individuals who are:

• Passionate about improving mental health and wellbeing.
• Skilled at building positive, trusting relationships.
• Able to work independently within the community.
• Confident in assessing need, managing risk and safeguarding concerns.
• Committed to recovery-focused and person-centred approaches.
• Experienced in supporting people with mental health or social wellbeing needs.
• Experience of working within mental health, community, social care, voluntary sector or related services would be advantageous.

Please refer to the job description for more information. JD Outreach Enhanced Recovery Worker.pdf

Closing date

This vacancy may close without prior notice once a sufficient number of applications have been received. Therefore, if you are interested, please submit your application as early as possible.

Recruitment Guidance for Candidates 2026.pdf

Norfolk and Waveney Minds Equity Statement

We welcome applications from people from all ethnicities, genders, sexual orientations, socio-economic classes, religions and disabilities. We also value and actively encourage applications from those with lived experience of mental health, recognising that your personal journey can bring unique insight and empathy that helps others feel heard, supported, and valued. At Norfolk and Waveney Mind, we are committed to fostering a diverse and inclusive environment where everyone passionate about mental health feels respected, valued, and supported.

Safeguarding Statement

Norfolk and Waveney Mind is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Employment is subject to a satisfactory DBS check as well as other safeguarding checks.