At a Glance
- Tasks: Welcome visitors, provide support, and connect them with resources at our REST Hubs.
- Company: Community-focused organisation dedicated to mental health and wellbeing.
- Benefits: Gain valuable experience, training, and make a positive impact in your community.
- Other info: Flexible hours, great for building skills and enhancing your CV.
- Why this job: Be part of a friendly environment where you can help others and make new connections.
- Qualifications: Passion for helping others and basic understanding of mental health.
Thank you for your interest in becoming a REST Hub Volunteer. Here is a little more information to give you a clear understanding of the role: REST is an acronym that stands for Recover, Eat, Support, Talk. Our REST Hubs are located across the Norfolk County Area including: Norwich, Thetford, Aylsham, Kings Lynn and Great Yarmouth. Most of our REST Hubs provide a 7 days a week service from 9:30am through to 6pm. Although each Hub is unique to the area it is located, we generally provide planned & unplanned 1-2-1 structured wellbeing support, groups and signposting opportunities. We work collaboratively with emergency services such as the police and ambulance, as well as other local charity and NHS services. To us, REST is a safe place where everyone can feel confident to talk about their mental health difficulties, socialise, make new connections and recover. To many people who have accessed our service, it is a friendly place where they feel included, respected and genuinely cared for.
To continue this fabulous work, we are looking for Volunteer Hub Hosts to provide a warm welcome to visitors who may access the Hub for various reasons ranging from support, advice, signposting, referral to just having a cuppa, chat and socialise.
What does a REST Hub Volunteer do?
- You will be meeting visitors coming in to the main entrance.
- Your role will be to orientate people to the building and answer general queries about the services and activities available (including the café, library, events and support activities).
- You will direct and sometimes support visitors to locate events and activities.
- You will be giving out information and resource materials to the public.
- You will link visitors who arrive in a state of distress or crisis with a staff member who will provide 1:1 support.
- You will support reception at busy periods to ensure the entrance is free of obstruction and remains a warm and welcoming environment.
Who makes an ideal Volunteer Hub Host?
- Hub hosts are there to make people feel welcome, relaxed, signpost into services and identify when staff support is required.
- Local knowledge of services would be beneficial for this role.
- You will be enthusiastic and have a passion for helping others.
- The hub host role will involve meeting new people and engaging with our regular visitors.
- The ideal person for this role will be able to listen actively with empathy, communicate well, build rapport and engage with others quickly and easily.
- Adequate training is provided for volunteers. However, we request that all hub hosts have a basic understanding of mental health, either through lived, professional or academic experience.
Training and Support
Here is a list of organisational training that is provided. In addition to this, volunteers will be offered service specific training as part of the induction period:
- Moving and Lifting
- Safety at Work
- Safeguarding
- Professional Boundaries
- Equality and Diversity
- Prevent
- Named contact
- Regular catch ups
- MHFA (when available)
If this sounds like an exciting and interesting opportunity, please download the criteria list for more details of the role requirements.
REST Hub Host Volunteer in Norwich employer: Norfolk and Waveney Mind
Norfolk and Waveney Mind is an exceptional employer, offering a supportive work culture that prioritises mental health and well-being. As a Recovery Worker in Norwich, you will benefit from flexible daytime shifts, opportunities for professional development, and the chance to make a meaningful impact in the community by helping individuals navigate their recovery journeys. Join us to be part of a dedicated team that values compassion, collaboration, and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land REST Hub Host Volunteer in Norwich
✨Tip Number 1
Get to know the local services in your area! As a REST Hub Host, having local knowledge will help you signpost visitors effectively. Spend some time researching what’s available in Norwich, Thetford, Aylsham, Kings Lynn, and Great Yarmouth.
✨Tip Number 2
Practice your active listening skills! When meeting new people, being able to listen with empathy is key. Try engaging in conversations with friends or family to hone this skill before you step into the role.
✨Tip Number 3
Don’t underestimate the power of a warm welcome! First impressions matter, so make sure you greet everyone with a smile and a friendly attitude. It sets the tone for a positive experience at the Hub.
✨Tip Number 4
Apply through our website! We want to see your enthusiasm for helping others shine through. Make sure to highlight your passion for mental health support in your application to stand out from the crowd.
We think you need these skills to ace REST Hub Host Volunteer in Norwich
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your passion for helping others and your enthusiasm for the role.
Tailor Your Application:Make sure to read the job description carefully and highlight how your skills and experiences align with what we're looking for. Mention any relevant experience you have in mental health or community support – it’ll make your application stand out!
Show Your Understanding of REST:Demonstrate that you understand what REST is all about. Talk about why creating a safe and welcoming environment is important to you and how you can contribute to making our Hub a friendly place for everyone.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Norfolk and Waveney Mind
✨Know the REST Values
Familiarise yourself with the core values of REST: Recover, Eat, Support, Talk. Understanding these principles will help you convey your passion for helping others and demonstrate how you can embody these values in your role as a Hub Host.
✨Showcase Your Local Knowledge
Since local knowledge is beneficial for this role, do some research on services available in the Norfolk County Area. Be prepared to discuss how you can signpost visitors effectively and what resources you think would be most helpful for them.
✨Practice Active Listening
During the interview, practice active listening by responding thoughtfully to questions and showing empathy. This will not only highlight your communication skills but also reflect your ability to engage with visitors who may be in distress.
✨Prepare Questions About Training
Show your enthusiasm for the role by preparing questions about the training and support provided. Ask about specific training sessions like Mental Health First Aid or safeguarding, which will demonstrate your commitment to personal development and the wellbeing of visitors.
