Recovery Worker - Daytime in Norwich

We have two positions available:

• Post 1: 22.5 hours per week (Wednesday, Friday, Saturday 9AM - 5PM / 10:30AM - 6:30PM / 10AM - 6PM)
• Post 2: 22.5 hours per week (Wednesday, Friday, Sunday 9AM - 5PM / 10:30AM - 6:30PM / 10AM - 6PM)

Work pattern to be discussed at interview.

Salary: £25,134 per annum rising (salary will be pro rata for part time hours).

The service operates 7 days per week, 365 days per year; there will be a requirement to work bank holidays and over the Christmas period on a rota basis.

Location: REST Norwich, Churchman House, 71 Bethel Street, Norwich NR1 1NR.

The Service:

REST Norwich is a safe, welcoming service at the heart of our community, offering vital mental health support, guidance and signposting.

The Role:

We are recruiting a compassionate and skilled Recovery Worker to join REST Hub in Norwich. This role is central to supporting people, offering a safe, supportive space for our service users. You will provide 1:1 and group emotional support, helping people to deescalate crisis situations, reduce isolation, and reconnect with their strengths and support networks. Our hubs play a vital role in preventing the need for secondary mental health care by offering early, trauma-informed, recovery-focused support within the community.

• Participate in 1-to-1 support, workshops, and group sessions delivered daily.
• Support individuals who may be in crisis, including those experiencing low mood, anxiety, self-harm, or suicidal thoughts, to develop safety plans and coping strategies.
• Build trusted, meaningful relationships quickly to support people to move out of immediate crisis.
• Deliver and facilitate 1-to-1 sessions, workshops, and group work that are trauma-informed and recovery-focused.
• Reduce isolation by helping individuals reconnect with peer support and community networks.
• Work closely with Peer Support Workers and Volunteers, complementing and supporting their practice.
• Liaise with GPs, partner agencies, and community services, making referrals where appropriate.
• Support people to engage with non-emergency services (e.g. housing, benefits, debt, carers’ support).
• Maintain accurate records using the Norfolk and Waveney Client Management System.
• Participate in risk handovers, monitoring, evaluation, and agreed KPIs.
• Build and maintain strong relationships with internal teams and external partners.
• Attend regular supervision, team meetings, and contribute to service development.

We are looking for someone who:

• Has experience supporting people with mental ill health, distress, or crisis.
• Is confident working in fast-paced, emotionally complex environments.
• Can apply strengths-based, recovery-focused, and trauma-informed approaches.
• Is skilled at building rapport and trust quickly.
• Can assess information from multiple sources and make sound, person-centred decisions.
• Is comfortable working collaboratively with clinicians, peers, volunteers, and external partners.
• Has strong recording, organisation, and communication skills.

Come and join us in a meaningful role where your work makes a real difference every day!

Closing date: This vacancy may close without prior notice once a sufficient number of applications have been received. If interested, please submit your application as early as possible.

Equity and Safeguarding:

Norfolk and Waveney Mind's Equity Statement: We welcome applications from people of all ethnicities, genders, sexual orientations, socio-economic classes, religions and disabilities. We value lived experience of mental health and encourage applications from those with lived experience. We are committed to diversity and inclusion.

Safeguarding Statement: Norfolk and Waveney Mind is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Employment is subject to a satisfactory DBS check as well as other safeguarding checks.