At a Glance
- Tasks: Support quality assurance and compliance activities while ensuring high standards of health and safety.
- Company: Join Norfolk and Waveney Mind, a leader in mental health support.
- Benefits: Part-time hours, competitive salary, mileage reimbursement, and a supportive work environment.
- Other info: Flexible working pattern with opportunities for personal growth and development.
- Why this job: Make a real difference in mental health services while developing your administrative skills.
- Qualifications: Strong organisational skills and confidence with data; experience in quality assurance is a plus.
The predicted salary is between 25134 - 25134 £ per year.
Hours: Part Time 22.5 hours per week
Work Pattern: 9:00AM - 5:00PM - two days in the office and one day home working.
Location: Sale Road, Norwich, NR7 with travel to other sites in and around Norfolk and Waveney as and when required. The role will require travel therefore a driver’s license with business insurance and access to a vehicle is essential for this role. Mileage is paid at 55p per mile for cars after your home to work base mileage is deducted.
Salary: £25,134 per annum, salary will be pro rata for part time hours.
Norfolk and Waveney Mind is seeking a proactive and organised Quality Assurance Administrator to provide essential administrative support to our Assurance team. This role plays a key part in supporting organisational risk management, quality, compliance, auditing, and health and safety activities, helping to ensure our services remain safe, effective and high quality.
About the Role
You will support the Quality Assurance Department with the day‑to‑day administration of quality assurance, health and safety, and compliance functions. This is a varied role requiring strong attention to detail, the ability to manage data accurately, and confidence working with policies, procedures, and reporting systems. This role reports into the Quality Assurance Manager.
Key Responsibilities
- Quality Assurance & Compliance
- Provide administrative support to the Quality Assurance team, including the planning, monitoring and maintenance of audit and compliance tools.
- Assist in compiling monthly reports relating to compliments, complaints, incidents, and service quality.
- Support the administration and maintenance of organisational policies and procedures.
- Ensure accurate logging, updating and reporting of incidents for both internal monitoring and external reporting requirements.
- Support the administration of service continuity plan testing and follow‑up actions.
- Health and Safety
- Review records of inspections and produce reports as required.
- Support documentation, tracking and follow‑up of incidents and accidents, producing statistics for managers when needed.
- Monitor health and safety registers, including risk assessments, and follow up on updates and compliance.
- Support the Quality Assurance Officer with the effective administration and record‑keeping of Health & Safety Committees or working groups.
- Maintain a working knowledge of Health and Safety Executive (HSE) legislation and relevant updates, attending appropriate training as required.
About You
You will be well organised, methodical and confident working with data and documentation. You will have strong administrative skills, good IT literacy (including spreadsheets and databases), and the ability to prioritise tasks within a busy department. Experience in quality assurance, compliance, health and safety, or a regulated environment would be desirable but is not essential.
Closing date: Friday 2nd October. We may close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Norfolk and Waveney Minds Equity Statement: We welcome applications from people from all ethnicities, genders, sexual orientations, socio-economic classes, religions and disabilities. We also value and actively encourage applications from those with lived experience of mental health, recognising that your personal journey can bring unique insight and empathy that helps others feel heard, supported, and valued. At Norfolk and Waveney Mind, we are committed to fostering a diverse and inclusive environment where everyone passionate about mental health feels respected, valued, and supported.
Safeguarding Statement: Norfolk and Waveney Mind is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Employment is subject to a satisfactory DBS check as well as other safeguarding checks.
Quality Assurance Administrator in Norwich employer: Norfolk and Waveney Mind
Norfolk and Waveney Mind is an exceptional employer, offering a supportive work culture that prioritises mental health and employee well-being. With opportunities for professional growth and development in the field of mental health support, staff are encouraged to make a meaningful impact in the community while enjoying flexible working hours in the vibrant city of Norwich.
