ICT Manager in Norwich

NWM/759

Salary: £39,627 per annum

Location: Sale Rd, Norwich NR7 9TP
**Due to the nature of the role, a valid driver’s license and access to a vehicle are essential. Business insurance is also required. Mileage is reimbursed at 55p per mile for cars, after deducting the mileage between your home and work base.

Are you an experienced ICT professional looking for an opportunity to make a meaningful difference? Norfolk and Waveney Mind is seeking an ICT Manager to lead and develop our technology services, ensuring our staff, volunteers and service users have reliable, secure and innovative digital solutions that support our mission to improve mental health and wellbeing across our communities.

About the Role
As the ICT Manager, you will be the organisation's lead specialist for ICT services, working closely with the Head of Digital to ensure our systems, infrastructure and technology services are secure, resilient and fit for the future.

You will manage and support the ICT team, oversee the delivery of high-quality technical support, and work collaboratively with external suppliers and partner organisations. You will play a key role in driving digital innovation, maintaining cyber security, supporting information governance requirements and ensuring technology enables the delivery of our services.

Key Responsibilities

• Lead the development, implementation and ongoing management of Norfolk and Waveney Mind's ICT infrastructure, systems and services.
• Manage, mentor and develop the ICT Service Team, ensuring a high standard of service delivery.
• Ensure organisational ICT systems remain secure, compliant and resilient, including backups, password management, cyber security.
• Act as the primary point of contact with external ICT suppliers, contractors and partner organisations.
• Identify opportunities to improve organisational efficiency through technology and digital solutions.
• Oversee the procurement, maintenance and lifecycle management of ICT hardware and software.
• Maintain accurate ICT asset registers, inventories and associated records.
• Support staff, volunteers and service users in the effective and safe use of ICT systems.
• Assist with GDPR compliance, Data Subject Access Requests (DSARs) and wider information governance requirements.
• Contribute to the development and implementation of the organisation's IT and Information Management Strategy.
• Manage designated ICT budgets and ensure value for money across technology services.
• Support the management of building-based ICT infrastructure and services across multiple locations.

About You

We are looking for an experienced ICT professional who combines strong technical knowledge with excellent leadership and communications skills.

We are looking for candidates who have the following:

• Experience managing ICT infrastructure, networks, hardware and software within a multi-site environment.
• Experience leading and developing an ICT support or service team.
• Knowledge of Microsoft 365, cloud technologies, networking, cyber security and information governance.
• Experience of supporting Data Protection Officer (DPO) responsibilities
• Experience of using Microsoft 365 Purview
• Understanding of GDPR and information management principles.
• Experience managing relationships with external suppliers and service providers.
• Excellent troubleshooting, problem-solving and organisational skills.
• The ability to communicate technical information clearly to non-technical colleagues.
• A proactive approach to service improvement and digital innovation.
• A full UK driving licence and willingness to travel between sites.

Please refer to the job description for more information: JD ICT Manager NWM.pdf
Please note: The link to the job description (JD) may not work for all users due to system access restrictions. If you experience any issues accessing the JD, please contact the People and Culture Team: [email protected]

Safeguarding Statement
Norfolk and Waveney Mind is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Employment is subject to a satisfactory DBS check as well as other safeguarding checks.