Norfolk and Waveney Mind seeks a Telephone Support Line Operative to answer calls, offer compassionate guidance, and direct callers to appropriate services from its Norwich base.
You will document interactions, maintain records, and work with colleagues to improve service quality while upholding confidentiality and safeguarding standards. DBS checks apply, and flexible hours may be required.
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Empathetic Telephone Support Advisor (Mental Health) in Norwich employer: Norfolk and Waveney Mind
Norfolk and Waveney Mind is an exceptional employer, offering a supportive work culture that prioritises mental health and employee well-being. With opportunities for professional growth and development in the field of mental health support, staff are encouraged to make a meaningful impact in the community while enjoying flexible working hours in the vibrant city of Norwich.
