NWM/760
Hours: Part Time 22.5 hours per week
Work Pattern: Monday - Friday 10:00AM - 2:30PM flexible
Salary: £26,010 per annum, salary will be pro rata for part time hours
Location: Sale Road, Norwich, NR7 with travel to other sites in and around Norfolk and Waveney as and when required. The role will require travel therefore a driver’s license with business insurance and access to a vehicle essential for this role. Mileage is paid at 55p per mile for cars after your home to work base mileage is deducted.
About the Role
Norfolk and Waveney Mind is recruiting for an organised, customer-focused and proactive Commercial Training Coordinator to join our Charity Development team.
This is an exciting opportunity to play a key role in supporting the delivery and growth of our commercial training services. As a commercial training coordinator, you will help ensure the smooth running of our training programmes, providing first-class customer service to clients while supporting the administration, promotion and coordination of training activities that generate income to support our charitable work.
Working closely with the Commercial Training Manager, Training Consultants and wider teams, you will be responsible for coordinating training bookings, supporting client relationships, maintaining accurate records and helping to promote our growing portfolio of commercial training courses.
You will be the first point of contact for many of our customers, ensuring a professional and positive experience from initial enquiry through to course delivery. This is a varied role where no two days are the same. One moment you could be coordinating training schedules and venues, and the next supporting marketing campaigns, preparing reports or helping to convert enquiries into confirmed bookings.
Duties
Acting as a first point of contact for commercial training enquiries via phone, email and web enquiries.
Coordinating all aspects of commercial training bookings and delegate administration.
Managing training consultant diaries and scheduling training delivery.
Supporting customer meetings and maintaining excellent client relationships.
Working with colleagues to ensure effective planning of both commercial and internal training programmes.
Maintaining accurate records and reporting through Beacon CRM.
Supporting marketing activity, website updates and promotional campaigns.
Assisting with the continuous improvement of commercial training systems and processes.
Providing administrative support to the Commercial Training Manager and Training Consultants.
We're looking for someone who:
Has excellent organisational and administrative skills.
Is highly customer-focused with outstanding communication skills.
Can manage multiple priorities and work accurately under pressure.
Has experience coordinating meetings, events, training or customer bookings.
Is confident using databases, CRM systems and Microsoft Office applications.
Has a proactive approach and enjoys building positive working relationships.
Demonstrates strong attention to detail and problem-solving skills.
Shares our values and commitment to improving mental health and wellbeing across our communities.
Experience working within a charity, social enterprise or values-driven environment (desirable)
Please refer to the job description for more information. Job Description: JD Commercial Training Coordinator NWM.pdf
Please note: The link to the job description (JD) may not work for all users due to system access restrictions. If you experience any issues accessing the JD, please contact [email protected]
Closing Date: Sunday 25th October
Interview Date: 10th & 11th November
*We may close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
How To Apply
*Candidates are required to complete an application form, the link to the application form can be found here Norfolk and Waveney Mind - Application Form.docx once you have downloaded and completed the application form you will be required to upload your application form via the “Apply for this job”. If you need to contact us please contact the People and Culture Team on 01603 364913.
Norfolk and Waveney Minds Equity Statement
We welcome applications from people from all ethnicities, genders, sexual orientations, socio-economic classes, religions and disabilities. We also value and actively encourage applications from those with lived experience of mental health, recognising that your personal journey can bring unique insight and empathy that helps others feel heard, supported, and valued. At Norfolk and Waveney Mind, we are committed to fostering a diverse and inclusive environment where everyone passionate about mental health feels respected, valued, and supported.
Safeguarding Statement
Norfolk and Waveney Mind is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Employment is subject to a satisfactory DBS check as well as other safeguarding checks.
Commercial Training Coordinator in Norwich employer: Norfolk and Waveney Mind
Norfolk and Waveney Mind is an exceptional employer, offering a supportive work culture that prioritises mental health and employee well-being. With opportunities for professional growth and development in the field of mental health support, staff are encouraged to make a meaningful impact in the community while enjoying flexible working hours in the vibrant city of Norwich.
