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- Tasks: Support training coordination and deliver high-quality, customer-focused training services.
- Company: Join a values-driven organisation dedicated to mental health and community support.
- Benefits: Competitive salary, full-time hours, and mileage reimbursement for travel.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong admin skills, experience in training coordination, and customer-facing roles.
- Other info: Diverse and inclusive workplace committed to equity and safeguarding.
The predicted salary is between 25500 - 31900 £ per year.
Hours: Full Time – 37.5 hours per week.
Work Pattern: Monday - Friday 9:00AM - 5:00PM.
Salary: £25,500 per annum.
Location: Sale Road - NR7.
Responsibilities
- Support the Commercial Training Manager (CTM) in ensuring the effective planning, coordination and administration of the organisation's commercial training function.
- Deliver high‑quality, customer‑focused training services.
- Manage the commercial customer pipeline administration, support marketing activity, coordinate training delivery logistics, and provide timely, professional communication to clients and prospective customers.
- Collaborate with colleagues in the Commercial Training Team and the Learning and Development team to maintain alignment across the organisation’s training functions, particularly around course allocation, consultant scheduling and shared systems or processes.
Qualifications
- Strong administrative skills with excellent attention to detail and the ability to manage competing priorities.
- Experience coordinating training, events, programmes or similar operational activities.
- Experience working in a customer-facing or commercial environment, responding to enquiries and maintaining positive, professional relationships.
- Experience managing multiple diaries, scheduling appointments or coordinating staff training availability.
- Experience using CRM systems or similar client‑management databases.
- Experience providing administrative support in a fast‑paced environment.
- Experience liaising with external stakeholders, suppliers, clients or partners.
- Experience working within a charity, social enterprise or values-driven environment (desirable).
Additional Information
- Location: Sale Road, NR7
- Hours: Full Time – 37.5 hours per week
- Work Pattern: Monday - Friday 9:00AM - 5:00PM
- Salary: £25,500 per annum
- Travel/Driving: A driver licence and access to a vehicle are essential; mileage is paid at 45p per mile for cars after home to work base mileage is deducted.
Equity and Inclusion Norfolk and Waveney Mind Equity Statement: We welcome applications from people from all ethnicities, genders, sexual orientations, socio‑economic classes, religions and disabilities. We value and actively encourage applications from those with lived experience of mental health, recognising that personal journeys bring unique insights and empathy. We are committed to fostering a diverse and inclusive environment where everyone passionate about mental health feels respected, valued, and supported.
Safeguarding Statement Norfolk and Waveney Mind is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Employment is subject to a satisfactory DBS check as well as other safeguarding checks.
Commercial Training Coordinator in Norwich employer: Norfolk and Waveney Mind
Contact Detail:
Norfolk and Waveney Mind Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Training Coordinator in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their training approach and think about how your skills align with their needs. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your experience in coordinating training and managing customer relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace Commercial Training Coordinator in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Commercial Training Coordinator role. Highlight your relevant experience in coordinating training and managing customer relationships, as this will show us you’re a great fit for the position.
Show Off Your Skills: We love seeing strong administrative skills! Be sure to mention your attention to detail and ability to juggle multiple tasks. Use specific examples from your past experiences to demonstrate how you've successfully managed competing priorities.
Be Professional and Personable: Since this role involves a lot of communication with clients and stakeholders, it’s important to convey your professional yet friendly approach. Share instances where you’ve built positive relationships in a customer-facing environment to give us a sense of your interpersonal skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Norfolk and Waveney Mind
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Commercial Training Coordinator. Familiarise yourself with the job description and think about how your skills align with the requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Administrative Skills
Since strong administrative skills are crucial for this position, prepare examples from your past experiences where you've successfully managed competing priorities or coordinated events. Be ready to discuss specific tools or systems you've used, like CRM databases, to demonstrate your organisational prowess.
✨Emphasise Customer Focus
This role involves delivering high-quality, customer-focused training services. Think of instances where you've gone above and beyond for clients or maintained positive relationships in a commercial environment. Sharing these stories will highlight your ability to connect with customers and meet their needs effectively.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, training programmes, or the organisation's approach to equity and inclusion. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
