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For Companies At a Glance
- Tasks: Support kitchen operations, serve customers, and maintain a welcoming cafe environment.
- Company: Join the Norwich REST team, dedicated to mental health and community support.
- Benefits: Gain valuable hospitality experience, training opportunities, and flexible hours.
- Why this job: Make a real difference in your community while developing essential skills.
- Qualifications: No specific qualifications required, just a passion for helping others.
- Other info: Enjoy a supportive atmosphere with opportunities for personal growth.
Overview
Thank you for your interest in becoming a Cafe Volunteer at Norwich REST, Churchman House. REST is an acronym that stands for Recover, Eat, Support, Talk. Our REST Hubs are located across the Norfolk County Area including Norwich, Thetford, Aylsham, Kings Lynn and Great Yarmouth. Most of our REST Hubs provide a 7 days a week service from 9:30am through to 6pm. Although each Hub is unique by its location, we generally provide planned & unplanned 1-2-1 structured wellbeing support, groups and signposting opportunities. We work collaboratively with emergency services such as the police and ambulance, as well as other local charity and NHS services. To us, REST is a safe place where everyone can feel confident to talk about their mental health difficulties, socialise, make new connections and recover. To many people who have accessed our service, it is a friendly place where they feel included, respected and genuinely cared for. We are currently renovating the café at our Norwich REST Hub, Churchman House, to ensure the Eat part of REST remains a focal point. Our volunteers remain vital in our delivery of the REST model, and this continues to be the case upon the opening of our new café.
Responsibilities
- As a Café Volunteer at Churchman House, you will play a vital role in supporting our kitchen and front-of-house team. Your responsibilities will include:
- Kitchen Support: Assisting the kitchen team with food preparation, washing up, and organizing deliveries.
- Cafe Operations: Helping with the closing of the cafe and kitchen at the end of the day.
- Customer Service: Serving food and drinks to customers, ensuring a friendly and welcoming environment.
- Cafe Maintenance: Keeping the cafe clean and tidy, collecting items from tables, and delivering food to customers.
- Till Operation: Managing transactions at the till and providing excellent customer service.
- Food Hygiene: Assisting with food hygiene practices, such as recording temperatures to maintain safety standards.
Why become a REST Café Volunteer?
- Gain Experience: This role offers a valuable opportunity to gain experience in the hospitality sector.
- Skill Development: Build and enhance your skills in a supportive environment.
- Training Opportunities: Access training provided by REST Norwich to support your professional development.
- References: Potential to receive references upon request, depending on your experience and performance.
- Community Impact: Be part of a team that actively contributes to the local community.
- Flexible Hours: We offer a variety of shift times to accommodate your schedule.
- Training: Comprehensive training opportunities will be provided in line with your role. Here is a list of organisational training that is provided. In addition to this, volunteers will be offered service specific training as part of the induction period.
Training
- Moving and Lifting
- Safety at Work
- Safeguarding
- Professional Boundaries
- Equality and Diversity
- Prevent
- Food hygiene
- Regular catch ups with REST staff
- MHFA (when available)
If this sounds like an exciting and interesting opportunity, please download the criteria list for more details about the role: REST Cafe Volunteer Criteria.docx
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Norwich REST Hub Cafe Volunteer employer: Norfolk and Waveney Mind
Contact Detail:
Norfolk and Waveney Mind Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Norwich REST Hub Cafe Volunteer
✨Tip Number 1
Get to know the REST community! Before applying, spend some time visiting the cafe or attending events. This will help you understand the vibe and what they value, making it easier for us to connect during your interview.
✨Tip Number 2
Show your passion for mental health and community support! When chatting with the team, share why this cause matters to you. We want to see your enthusiasm shine through, so don’t hold back!
✨Tip Number 3
Practice your customer service skills! Since you'll be serving food and drinks, think about how you can create a welcoming atmosphere. Maybe role-play with a friend to get comfortable with handling different customer scenarios.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly. Let’s make it happen!
We think you need these skills to ace Norwich REST Hub Cafe Volunteer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you’re excited about becoming a Cafe Volunteer at Norwich REST and how you connect with our mission of supporting mental health.
Tailor Your Experience: Make sure to highlight any relevant experience you have in hospitality or customer service. We love seeing how your skills can contribute to our cafe operations and create a welcoming environment for our customers.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to structure your thoughts well and avoid unnecessary jargon. This helps us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to make a difference in the community.
How to prepare for a job interview at Norfolk and Waveney Mind
✨Know the REST Model
Familiarise yourself with the REST model – Recover, Eat, Support, Talk. Understanding how these elements work together will help you articulate why you're passionate about this role and how you can contribute to the cafe's mission.
✨Show Your Customer Service Skills
Prepare examples of your previous customer service experiences. Think about times when you created a welcoming environment or resolved issues effectively. This will demonstrate your ability to connect with customers in a friendly manner.
✨Highlight Teamwork Experience
Since you'll be working closely with kitchen staff and other volunteers, share instances where you've successfully collaborated in a team. Emphasising your ability to work well with others will show that you're a great fit for the community-focused environment.
✨Ask Thoughtful Questions
Prepare some questions about the cafe's operations or the training opportunities available. This shows your genuine interest in the role and helps you understand how you can best contribute to the team.
