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For Companies At a Glance
- Tasks: Lead and innovate mental health services, ensuring quality and community impact.
- Company: Join Norfolk and Waveney Mind, a leading mental health charity.
- Benefits: Competitive salary, mileage reimbursement, and a supportive work environment.
- Why this job: Make a real difference in mental health while empowering teams.
- Qualifications: Proven leadership experience in health or social care and a passion for mental health.
- Other info: Diverse and inclusive workplace committed to safeguarding and wellbeing.
The predicted salary is between 43435 - 60809 £ per year.
Hours: Full Time – 37.5 hours per week
Work Pattern: Monday - Friday - with on call duty required if requested
Salary: £43,435 per annum
Location: Norwich, North, East, South and West (Base location Sale Road Norwich)
Due to the nature of the role a driver licence and access to a vehicle is essential for this role, mileage is paid at 45p per mile for cars after your home to work base mileage is deducted.
About Norfolk And Waveney Mind
Norfolk and Waveney Mind is a leading mental health charity across Norfolk and Waveney, supporting local people each year. Our mission is simple: we believe no one should have to face a mental health problem alone. We are seeking a highly motivated, compassionate, and strategic leader to join us as Head of Service. This is a pivotal senior leadership role responsible for the strategic and operational oversight of our mental health services across Norfolk and Waveney. Working closely with the Director of Operations and the wider Senior Leadership Team, you will ensure our services are safe, high quality, person-centred, and aligned with our long-term vision and strategic aims.
In This Role, You Will
- Oversee multiple service areas, ensuring consistent quality, compliance, and impact.
- Lead service development and innovation, responding to community needs and emerging opportunities.
- Champion robust safeguarding practices and strong operational governance.
- Support, develop, and inspire service managers and their teams.
- Drive a culture of continuous improvement, learning, and wellbeing.
- Build strong partnerships with commissioners, partners, and stakeholders.
This is an exciting opportunity for someone who thrives on shaping services, improving outcomes, and empowering teams to deliver their best work.
We Are Looking For Someone Who Can Bring
- Significant leadership experience within health, social care, or mental health services.
- A strong understanding of service delivery models, safeguarding, risk, and operational management.
- The ability to balance strategic thinking with hands-on leadership.
- A passion for improving the lives of people with mental health challenges.
- A collaborative, compassionate, and values-driven approach.
If you are a strategic thinker, an empathetic leader, and someone who wants to make a genuine, lasting difference, we would love to hear from you.
Please refer to the job description for more information.
Closing Date and Interview
Closing Date: Sunday 22nd February
Interview Date: TBC
We may close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
How To Apply
Candidates are required to complete an application form. Once you have downloaded and completed the application form you will be required to upload your application form via the “Apply for this job”. If you need to contact us please contact the HR Department on 0300 330 5488.
Norfolk and Waveney Mind Equity Statement
We welcome applications from people from all ethnicities, genders, sexual orientations, socio-economic classes, religions and disabilities. We also value and actively encourage applications from those with lived experience of mental health, recognising that your personal journey can bring unique insight and empathy that helps others feel heard, supported, and valued. At Norfolk and Waveney Mind, we are committed to fostering a diverse and inclusive environment where everyone passionate about mental health feels respected, valued, and supported.
Safeguarding Statement
Norfolk and Waveney Mind is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Employment is subject to a satisfactory DBS check as well as other safeguarding checks.
We kindly request that recruitment agencies do not contact us regarding this role.
Head of Service employer: Norfolk and Waveney Mind
Contact Detail:
Norfolk and Waveney Mind Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research Norfolk and Waveney Mind thoroughly, understand their mission, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams or projects in the past. Highlight your strategic thinking and compassionate approach to service delivery – it’s what they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Norfolk and Waveney Mind.
We think you need these skills to ace Head of Service
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in a candidate, so make sure you understand the key responsibilities and requirements.
Tailor Your Application: Don’t just send a generic application! We want to see how your experience aligns with the role of Head of Service. Highlight your leadership experience and any relevant skills that match our needs.
Show Your Passion: We’re all about making a difference in mental health. Use your application to express your passion for improving lives and how you can contribute to our mission. Let your enthusiasm shine through!
Submit Early: Don’t wait until the last minute to apply! We might close the vacancy early if we get enough applications. Get your application in as soon as you can through our website to ensure you don’t miss out.
How to prepare for a job interview at Norfolk and Waveney Mind
✨Know Your Stuff
Make sure you thoroughly understand Norfolk and Waveney Mind's mission and values. Familiarise yourself with their services and recent developments in mental health. This will help you demonstrate your passion for the role and how your experience aligns with their goals.
✨Showcase Your Leadership Style
Prepare to discuss your leadership experience in health or social care. Think of specific examples where you've inspired teams, driven improvements, or managed challenges. Highlight your strategic thinking and hands-on approach, as these are key for the Head of Service role.
✨Emphasise Collaboration
This role requires building strong partnerships, so be ready to talk about your experience working with various stakeholders. Share examples of how you've successfully collaborated with commissioners or community partners to enhance service delivery.
✨Ask Thoughtful Questions
Prepare insightful questions that show your interest in the organisation and its future. Inquire about their current challenges, upcoming projects, or how they measure success in their services. This not only demonstrates your enthusiasm but also helps you gauge if the role is the right fit for you.
