Deputy Director of Transformation

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk. At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services. We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience. We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide.

Do you value working positively, respectfully and together? If so, we’d love you to join us! We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require.

The Deputy Director of Transformation and their team will work in partnership with clinical, operational and corporate teams to achieve positive project and programme outcomes that make a contribution to the sustainable provision of health services within the Trust, across the local health economy and beyond. They will be responsible for raising the profile of the Transformation Team within the Trust and work with colleagues to build project management capability and capacity. They will advocate and act consistently as a role model by championing the Trust's leadership behaviours, vision and values, ensuring that advice, guidance, and support provided by their team are values-based and role-modelled within the team themselves.

The successful candidate will have significant experience of delivering measurable transformation, continuous improvement and change management at a senior level and will be able to work effectively to deliver a complex programme across multiple sites. This role will be based at County Hall, Norwich with travel to Trust sites across Norfolk and Suffolk when required.

The post holder is a senior member of the Clinical Transformation Directorate, responsible for providing expert input and facilitation in terms of service development, redesign, transformation and programme delivery for prioritised initiatives. You will have individual responsibility for high priority development programmes within the Trust, many of which in partnership with other organisations, thereby enabling the modernisation of services. You’ll play a key role, working with clinical and service leads and other members of the senior management team, in identifying opportunities for service development and design, developing a programme approach to implementation of improvement and transformation and ensuring that benefits realised can be clearly articulated and evidenced.

The postholder will play a key role with others in the team including the Chief Transformation Officer in shaping the methodology and approach to service development and transformation and ensuring effective working and delivery of those direct reports managed. The post holder will work in partnership with staff at all levels of the organisation and within both the Norfolk and Waveney and Suffolk and North East Essex Integrated Care Systems.

As a member of the Clinical Transformation Directorate, the post holder will also work collaboratively with senior staff within the wider team, and across the Trust to manage and achieve improvements in Trust services generally in line with the Trust’s vision, values and strategy. Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

For more information and a full list of responsibilities, please see the attached job description.

Qualifications

• Registered clinician and/or significant experience in clinical service delivery within a patient facing setting
• Educated to masters level or has equivalent relevant work experience.
• Specialist knowledge in the areas of improvement and/or programme/project management with a formally recognised qualification or equivalent experience

Experience

• Significant experience at a senior level of managing complex service improvement and business change programmes/projects
• Significant experience in delivering change and working within clinical and operational service delivery
• Sponsoring or directing programmes or projects
• Experience co-production and stakeholder consultation.
• Experience of partnership working at senior level in a health or social care setting.
• Experience of facilitation of workshops and meeting involving staff from all levels (frontline staff through to directors).
• Experience of working in and leading multidisciplinary teams and working across organisational boundaries.
• Experience of people management and development
• Experience of using mental health services or caring for someone who has used mental health services.
• Experience of working in a large statutory organisation across all levels

Skills

• Significant project/programme management and services development skills acquired in a wide range of organisations
• Ability to analyse and interpret highly complex information
• Expertise in portfolio management
• Previous application of service improvement tools and techniques
• Expertise in engaging others in the change process, including negotiation and conflict resolution
• Competent in the communication of highly complex and sensitive information
• Ability to formulate long-term strategic plans that may impact across a number of organisations
• Able to present complex information and data through presentation skills and report writing
• Ability to develop and maintain relationships with key partners.
• Strong negotiation and influencing skills

Knowledge

• Understands the human elements of change management
• Can use project management software and other tools
• Knowledge of principles of project and complex change management
• Knowledge of health and social care systems
• Understands how to interpret national policies in relation to mental health services
• Knowledge of a range of improvement methodologies.
• Ability to develop relationships with partners and colleagues virtually.
• High degree of credibility
• Broadly capable and demonstrates high levels of productivity
• A competent matrix manager and strategic thinker

Other

• The ability to travel independently across the geographical spread of all Trust locations
• High levels of self-motivation, discipline and resilience
• Comfortable and confident working in politically sensitive environments.

EQUAL OPPORTUNITIES

Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification). We encourage you to indicate your eligibility through TRAC jobs when applying.

DISCLOSURE AND BARRING SERVICE CHECK

Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures – these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it. The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale. This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.