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- Tasks: Join our team as a Clinical Support Team Administrator, managing vital admin tasks for our Older Peoples Service.
- Company: Norfolk and Suffolk NHS Foundation Trust provides essential mental health services across Norfolk and Suffolk.
- Benefits: Enjoy 27 days annual leave, training programmes, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your skills in a friendly atmosphere.
- Qualifications: Previous admin experience and strong communication skills are essential; NVQ qualifications preferred.
- Other info: Part-time role with flexible hours; perfect for students looking to gain valuable experience.
The predicted salary is between 19900 - 20900 £ per year.
Search the Norfolk and Suffolk NHS website
Main area Administration Grade Band 3 Contract Permanent Hours Part time – 22.5 hours per week (Working pattern: Monday, Thursday & Friday 09:00-17:00 with 30 minute lunchbreak) Job ref 246-WSN7339699
Site Chatterton House Town Kings Lynn Salary £24,937 – £26,598 gross pr annum pro rata Salary period Yearly Closing 11/08/2025 23:59 Interview date 22/08/2025
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people\’s and eating disorder services across Norfolk and Suffolk.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience
Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI).
Job overview
We are currently seeking an enthusiastic and motivated Clinical Support Team Administrator for our Older Peoples Service. The candidate will support the Community Team, Memory and Treatment Service and the Intensive Support Team.
This is an exciting opportunity for an Administrator who has an interest in the wellbeing of our service users and who has the passion to provide strong administration support, essential for the successful and efficient operation of our teams.
- Do you have excellent communications skills and a keen eye for detail?
- Can you effectively manage multiple tasks and priorities?
- Do you have experience of managing detailed complex information and maintainingastrong degree of confidentiality?
If you have said ‘Yes’ to each of the above, then we might just have the role for you.
Main duties of the job
Please note working days will be Monday, Thursday & Friday
You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills with a dedication to confidentiality and service user experience.
Previous administration experience is essential. The role will include but is not limited to general administration, minuting meetings, diary management and entering patient data.
You will be working in a fast-paced environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage but is not essential as training will be provided.
Please see attached Job Description.
Working for our organisation
We can offer a welcoming, friendly and supportive environment that puts the needs and care of our service users first and provides a responsive administration service to the wider team. You will be encouraged to develop your skills and knowledge.
Benefits included with this role are:-
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum, increasing to 33 days per annum based on length of service (plus paid bank holidays), pro rata for part time staff.
Detailed job description and main responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.
Please visit our Facebook and Twitter page @NSFTjobs
Person specification
Qualifications
- NVQ 3 in Business Administration or equivalent of working towards
- NVQ 2 Customer Services or working towards
- Pitmans/RSA III typing/word processing or equivalent secretarial experience at intermediate level
- Shorthand
- Knowledge of Trust electronic record system
Skills
- Excellent articulate communication skills
- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
- Time management & Ability to co-ordinate and prioritise management diaries.
- ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent. Audio typing. Advanced keyboard skills & Literacy and numeracy
Knowlesdge
- Working knowledge of Microsoft packages or equivalent.
- Maintaining administrative / secretarial systems
- Knowledge of medical terminology
- Knowledge of NHS policy / procedures
Experience
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
- Working under pressure
- Working on own initiative with minimal supervision.
- Ability to work with senior members of staff across a large organisation
- Supervision of staff.
YOUR APPLICATION
We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at recruitment@nsft.nhs.uk.
PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your \”junk\” mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your \” junk\” inbox.
EQUAL OPPORTUNITIESApart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.
As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.
Disclosure and Barring Service Check
This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer certification / accreditation badges
Name Jo Pearson Job title Senior Clinical Support Team Administrator Email address joanne.pearson@nsft.nhs.uk Telephone number 01553 609933
* Spam Guard: What is the hot ball in the sky called? the ..
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Clinical Support Team Administrator (Band 3) - Administration - Norfolk and Suffolk NHS Foundat[...] employer: Norfolk and Suffolk NHS Foundation Trust
Contact Detail:
Norfolk and Suffolk NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Support Team Administrator (Band 3) - Administration - Norfolk and Suffolk NHS Foundat[...]
✨Tip Number 1
Familiarise yourself with the Norfolk and Suffolk NHS Foundation Trust's values and mission. Understanding their commitment to equality, diversity, and inclusion will help you align your responses during interviews and show that you're a good cultural fit.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel and Word, as these are essential for the role. Consider doing a quick online course or tutorial to ensure you're comfortable with the software before your interview.
✨Tip Number 3
Prepare examples of how you've managed multiple tasks and maintained confidentiality in previous roles. Being able to articulate your experience in a fast-paced environment will demonstrate your suitability for the position.
✨Tip Number 4
Reach out to current or former employees of the Norfolk and Suffolk NHS Foundation Trust via LinkedIn. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Clinical Support Team Administrator (Band 3) - Administration - Norfolk and Suffolk NHS Foundat[...]
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the needs of the Clinical Support Team Administrator position.
Highlight Relevant Experience: Emphasise your previous administration experience, particularly in healthcare settings. Mention specific tasks you've handled that relate to diary management, minuting meetings, and maintaining confidentiality.
Showcase Your Skills: Demonstrate your communication and organisational skills in your application. Provide examples of how you've effectively managed multiple tasks and maintained a high level of detail in your work.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Norfolk and Suffolk NHS Foundation Trust
✨Show Your Passion for Wellbeing
Make sure to express your genuine interest in the wellbeing of service users during the interview. Share any relevant experiences or motivations that drive you to support mental health services, as this aligns with the values of the Norfolk and Suffolk NHS Foundation Trust.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated in previous positions. Be ready to discuss situations where you had to convey complex information clearly and concisely.
✨Highlight Your Administrative Experience
Be specific about your previous administrative roles and the skills you've developed. Discuss your experience with diary management, minuting meetings, and handling confidential information, as these are crucial for the Clinical Support Team Administrator position.
✨Familiarise Yourself with Relevant Software
Brush up on your knowledge of Microsoft Office packages, especially Excel and Word, as well as any experience with clinical systems. If you have prior knowledge of the Lorenzo system, mention it, but also be open about your willingness to learn new tools.
