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- Tasks: Be the friendly face of our Gynaecology Outpatients, welcoming patients and managing their queries.
- Company: Join the Norfolk and Norwich University Hospital, a leading NHS trust with over 10,000 staff.
- Benefits: Enjoy flexible hours, discounted gym memberships, and access to on-site nursery and cafes.
- Why this job: Make a real impact in patient care while working in a diverse and supportive environment.
- Qualifications: Enthusiasm and good communication skills are essential; experience in admin is a plus.
- Other info: Flexible working patterns required; be part of a dynamic team in a state-of-the-art facility.
The predicted salary is between 24000 - 36000 £ per year.
The Gynaecology department has an exciting opportunity to join our diverse and friendly admin and clerical team as a receptionist within our outpatient department. We are looking for an enthusiastic, welcoming candidate who can communicate well with patients, their relatives, and a wide range of multi-professional staff, internal and external to the trust.
This is a 30-hour contract which will require some flexibility in working patterns to ensure the service is covered between 8am and 6pm, Monday to Friday.
As Post Holder You Will
- Be a member of a large, dynamic admin team, providing an essential first point of contact between the hospital, patients, their relatives, and diverse staff groups including clinicians, nurses, and administrative teams.
- Deal efficiently and effectively with direct and indirect patient contact.
- Work well autonomously and as part of a team.
- Manage multiple conflicting demands and prioritize tasks.
- Demonstrate and maintain knowledge of Trust and National policies.
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, with state-of-the-art facilities like the Quadram Institute. We work closely with the University of East Anglia, offering teaching opportunities for staff and placements for students. Our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We offer a full range of NHS benefits and additional perks:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream – access up to 40% of your pay as you earn it
- Free Park & Ride service to NNUH
- Free 24-hour confidential counselling support
- On-site Nursery
- On-site cafes with staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work, and home electronics
For further details or informal visits, contact:
Name: Sammi Carroll
Job title: Admin Manager
Email: Sammi.carroll@nnuh.nhs.uk
Telephone: 01603 641201
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Receptionist - Gynaecology Outpatients employer: Norfolk and Norwich University Hospitals NHS Foundation Trust
Contact Detail:
Norfolk and Norwich University Hospitals NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Gynaecology Outpatients
✨Tip Number 1
Familiarise yourself with the Gynaecology department's services and the specific role of a receptionist within it. Understanding the common procedures and patient interactions can help you engage more confidently during interviews.
✨Tip Number 2
Highlight your communication skills by preparing examples of how you've effectively interacted with diverse groups in previous roles. This will demonstrate your ability to connect with patients, relatives, and staff alike.
✨Tip Number 3
Showcase your ability to manage multiple tasks by discussing any relevant experiences where you successfully prioritised conflicting demands. This is crucial for a busy outpatient environment.
✨Tip Number 4
Consider reaching out to Sammi Carroll for an informal chat about the role. This not only shows your enthusiasm but also gives you insights that could set you apart from other candidates.
We think you need these skills to ace Receptionist - Gynaecology Outpatients
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the receptionist position in the Gynaecology Outpatients department. Tailor your application to highlight relevant experiences.
Craft a Personal Statement: Write a personal statement that reflects your enthusiasm for the role and your ability to communicate effectively with patients and staff. Use specific examples from your past experiences to demonstrate your skills.
Highlight Relevant Experience: Make sure to include any previous experience in administrative roles or customer service, especially in healthcare settings. Emphasise your ability to manage multiple tasks and work both autonomously and as part of a team.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Norfolk and Norwich University Hospitals NHS Foundation Trust
✨Show Your Enthusiasm
As a receptionist in the Gynaecology Outpatients department, it's crucial to convey your enthusiasm for the role. Make sure to express your passion for helping patients and working in a healthcare environment during the interview.
✨Demonstrate Communication Skills
Since you'll be the first point of contact for patients and their families, highlight your communication skills. Prepare examples of how you've effectively communicated with diverse groups in previous roles, showcasing your ability to handle sensitive situations with empathy.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to manage multiple tasks and conflicting demands. Think of specific instances from your past experiences where you successfully prioritised tasks or resolved conflicts, and be ready to discuss them.
✨Familiarise Yourself with Trust Policies
Understanding the Trust and National policies is essential for this role. Before the interview, take some time to research these policies and be prepared to discuss how you would apply them in your day-to-day responsibilities as a receptionist.
