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- Tasks: Provide essential clerical support for patient admissions, transfers, and discharges.
- Company: Join the friendly team at Norfolk and Norwich University Hospital, a leading NHS trust.
- Benefits: Enjoy NHS perks, flexible hours, discounted gym memberships, and access to on-site facilities.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Good literacy and numeracy skills; experience in NHS or customer service is a plus.
- Other info: Be part of a diverse workforce and contribute to an inclusive culture.
The predicted salary is between 24000 - 36000 £ per year.
Earsham Ward is a 38 bedded ward for patients over the age of 60 who have sustained a fractured neck of femur. Patients are often admitted directly from the emergency department. The ward clerk is a key role in the safe management of the administrative aspects of the patient from admission through to discharge.
The ward clerk role is integral for safe management of patients casenotes and transfer to Electronic patient care record. High levels of quality communication are vital in this role, including interactions both over the telephone and face to face. The ward clerk must have the ability to adapt to the varying needs of communication with visitors to the ward, patients and their loved ones, clinical staff and the wider hospital team.
Main duties of the job
To work with all members of the clinical team within the multidisciplinary framework. The Ward Clerical Officer is an essential part of a Ward team, helping to streamline the work of the ward, support and help all members of the ward team to provide a quality service.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH\\\’s \’PRIDE\’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream – access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job responsibilities
- To provide clerical support and assist the Ward Manager or her Deputy on the admission/transfer and discharge of patients.
- To greet and direct all visitors e.g. patients, relatives, Chaplains, to the appropriate member of staff or patient.
- To up date the inpatient diary, ensuring all details are accurate and up to date and correspond with PAS.
- To keep records up to date by using PAS i.e. patients admitted, transferred, discharged from the Ward.
- Liaise with nursing staff over the discharge of patients, including where appropriate the collection of property from General Office, dispatching notes, arranging transport to peripheral areas.
Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
- Good general standard of literacy and numeracy
Experience
- Experience in NHS or customer service organisation
Skills
- Effective role model, demonstrating NNUH\\\’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Ward Clerk - Older Peoples Medicine employer: Norfolk and Norwich University Hospital
Contact Detail:
Norfolk and Norwich University Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Clerk - Older Peoples Medicine
✨Tip Number 1
Network like a pro! Reach out to current or former staff at NNUH through LinkedIn or social media. Ask them about their experiences and any tips they might have for landing the Ward Clerk role.
✨Tip Number 2
Prepare for the interview by practising common questions related to communication and teamwork. Think of examples from your past experiences that showcase your ability to adapt and support a diverse team.
✨Tip Number 3
Showcase your understanding of the PRIDE values during your interview. Be ready to discuss how you embody these values in your work, especially in a healthcare setting where compassion and respect are key.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the NNUH family.
We think you need these skills to ace Ward Clerk - Older Peoples Medicine
Some tips for your application 🫡
Show Your Communication Skills: Since the ward clerk role is all about communication, make sure to highlight your experience in both face-to-face and telephone interactions. We want to see how you can adapt your communication style to different audiences!
Emphasise Your Organisational Skills: This job involves managing patient records and ensuring everything runs smoothly on the ward. Share examples of how you've kept things organised in previous roles, especially in a busy environment like the NHS.
Align with Our Values: We’re big on our PRIDE values: People focused, Respect, Integrity, Dedication, and Excellence. Make sure your application reflects these values and shows how you embody them in your work.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Norfolk and Norwich University Hospital
✨Know the Ward Inside Out
Familiarise yourself with Earsham Ward and its specific needs. Understand the patient demographic and the importance of effective communication in a healthcare setting. This will show your genuine interest and help you answer questions more confidently.
✨Demonstrate PRIDE Values
Be ready to discuss how you embody the NNUH's PRIDE values: People focused, Respect, Integrity, Dedication, and Excellence. Prepare examples from your past experiences that highlight these qualities, especially in a customer service or healthcare context.
✨Practice Your Communication Skills
Since the role requires high levels of communication, practice articulating your thoughts clearly. You might want to role-play common scenarios you could face as a ward clerk, such as greeting visitors or liaising with clinical staff.
✨Prepare Questions for Them
Think of insightful questions to ask at the end of your interview. This could be about the team dynamics on the ward or how they support staff development. It shows you're engaged and serious about the role.