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- Tasks: Provide essential admin support to the Paediatric Psychology Service and help children and families.
- Company: Join the friendly team at Norfolk and Norwich University Hospital, a leading NHS trust.
- Benefits: Enjoy NHS perks, flexible hours, and access to on-site facilities like a nursery and gym discounts.
- Why this job: Make a real difference in healthcare while gaining valuable experience in a supportive environment.
- Qualifications: Experience in NHS admin, strong communication skills, and a passion for teamwork.
- Other info: Part-time role with excellent career growth opportunities and a collaborative culture.
The predicted salary is between 19900 - 21900 £ per year.
12 month Fixed term/secondment opportunity until 31st March 2027. We are looking to recruit a motivated and enthusiastic individual to join the Psychology Admin team, providing administrative support to the Paediatric Psychology Service. The Paediatric Psychology team are a friendly and dynamic team consisting of 7 Clinical Psychologists, 1 Assistant Psychologist and 3 Trainee Clinical Psychologists. We offer support to children, young people and their families within several different medical specialties including: epilepsy, cancer, diabetes, NICU, healthy futures, gastroenterology and rheumatology. This role provides the opportunity to work alongside, and share an office, with two experienced Psychology Secretaries. The hours are part time: 30 hours per week.
Main duties of the job
- Typing clinical letters and correspondence
- Arranging follow-up appointments with patients
- Organising and managing meetings/room bookings
- Dealing with telephone and email enquiries
- Supporting team leaders and Admin managers
- Organising and collating clinical information/measures
- Supporting clinical psychology files
- Assisting management of psychology patient databases
- Participating in the smooth running of the department
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence.
If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.
Interview date: 23rd February 2026
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job responsibilities
- To type all clinical letters, outcomes and correspondence within trust timeframes, using digital dictation software.
- Manage workload efficiently and effectively with regard to priorities and use of time.
- To support the provision of an efficient and effective secretarial service across Therapy Support Services.
- To provide cover across the secretarial team as required using core and specialist knowledge and competencies.
- To receive telephone calls and enquiries and to deal with those items which do not need to be referred on.
Personnel
- To support the Admin Manager with the development and review of policies and systems for the management of secretarial duties.
- To support the Admin Manager with the setting of standards for secretarial work carried out by the team and implementing monitoring processes.
- To support the Admin Manager with the maintenance, review and revision of effective office systems to manage all work undertaken by the team.
Communication
- To communicate responsibly and effectively with all staff, patients and visitors. To use information gathered in a professional manner ensuring patient confidentiality in line with the Trust Code of Conduct.
- To communicate effectively with the Admin Manager and other members of the secretarial team as required regarding ongoing work.
- To attend secretarial team meetings.
- To take and type minutes from departments meetings.
Please view the attached job description for full details of the role.
Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.
Person Specification
Experience
- Experience of working in the NHS
Skills
- Demonstrate ability to communicate effectively in person and via telephone
- Demonstrate ability to prioritise work
- Ability to work as part of a team and independently
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£24,937 to £26,598 a year per annum, pro rata.
Therapy Support Services Secretary in Norwich employer: Norfolk and Norwich University Hospital
Contact Detail:
Norfolk and Norwich University Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Therapy Support Services Secretary in Norwich
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the Paediatric Psychology Service and the people who work there. This will help you connect with them during the interview and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your skills and experiences related to the secretarial duties.
✨Tip Number 3
Show off your organisational skills! Be ready to share examples of how you've managed workloads and prioritised tasks in previous roles. This is key for the Therapy Support Services Secretary position, so make sure to highlight your strengths here.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining our friendly team at NNUH.
We think you need these skills to ace Therapy Support Services Secretary in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. We want to see how you can contribute to our friendly Psychology Admin team!
Showcase Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your ability to communicate effectively in your application. Use clear and concise language to show us you can handle enquiries like a pro!
Highlight Relevant Experience: If you've worked in the NHS or have experience in administrative roles, make it shine! We love seeing how your background can support our mission of providing high-quality healthcare.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Norfolk and Norwich University Hospital
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Therapy Support Services Secretary. Familiarise yourself with tasks like typing clinical letters, managing appointments, and supporting the psychology team. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with staff, patients, and families, be prepared to demonstrate your effective communication skills. Think of examples where you've successfully handled enquiries or worked as part of a team. This will highlight your ability to fit into their friendly and collaborative environment.
✨Emphasise Your Organisational Skills
The job requires excellent organisational abilities, so come ready to discuss how you manage your workload and prioritise tasks. Share specific examples of how you've organised meetings or managed multiple responsibilities in previous roles. This will show that you can handle the demands of the position.
✨Align with Their Values
Familiarise yourself with NNUH's PRIDE values: People focused, Respect, Integrity, Dedication, and Excellence. Be prepared to discuss how you embody these values in your work. This alignment will demonstrate that you're not just looking for any job, but that you're genuinely interested in contributing to their mission.
