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- Tasks: Manage outpatient bookings and provide essential administrative support to our dedicated team.
- Company: Join the Norfolk and Norwich University Hospital, a leading NHS trust with a collaborative culture.
- Benefits: Enjoy NHS perks, flexible working, discounted gym memberships, and access to physiotherapy services.
- Why this job: Make a difference in patient care while developing your skills in a supportive environment.
- Qualifications: Good general education and effective communication skills are essential.
- Other info: Be part of a diverse workforce and enjoy excellent career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Outpatient Bookings Clerk to become a member of a truly collaborative and hardworking team who provide administrative support to Care Group B here at the NNUH. You will be part of a booking team dealing with outpatient bookings both via the telephone and electronic communications, processing cancellations and updating all hospital systems to contain identical information. This role involves dealing with internal and external parties.
Main duties of the job:
- Dealing with both telephone and post appointment requests and queries for any new and follow-up appointments.
- To assist the teams in maintaining out-patient procedures for the Trust, to include compliance with choice, partial booking, full booking, PAS and eRS.
- To support the booking of new and follow-up outpatient appointments, ensuring bookings are accurate and within their 18 week pathways.
- Support the teams in ensuring full utilisation of clinics is achieved by communicating within the team, and between the team and the services.
- Ensure patients are contacted and any changes to their appointments are discussed and agreed with the patient.
- To assist the teams in adding patients to the outpatient waiting lists.
- Ensure patients are called in chronological and priority order.
About us:
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job responsibilities:
- Dealing with both telephone and post appointment requests and queries for any new follow-up and follow-up appointments.
- To assist the teams in maintaining out-patient procedures for the Trust, to include compliance with choice, partial booking and full booking on PAS.
- To support the booking of new follow-up and follow-up outpatient appointments, ensuring bookings are accurate and within their 18 week pathways as well as their appointment target date.
- Support the teams in ensuring full utilisation of clinics is achieved by communicating within the team, and between the team and the services.
- Ensure patients are contacted and any changes to their appointments are discussed and agreed with the patient.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification:
- Qualifications: Good General Education
- Experience: Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence. Demonstrates understanding and commitment to Equality, Diversity and Inclusion.
- Skills: IT skills in Microsoft Outlook & Word, Effective communication skills - both verbal and written, Time Management Skills.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Outpatient Booking Clerk - Care Group B in Norwich employer: Norfolk and Norwich University Hospital
Contact Detail:
Norfolk and Norwich University Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatient Booking Clerk - Care Group B in Norwich
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the Care Group B team and their values. This will help you connect with them during your chat and show that you're genuinely interested in being part of their collaborative environment.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with outpatient bookings over the phone, it’s a good idea to practice how you communicate clearly and effectively. Maybe role-play with a friend to get comfortable handling appointment requests and queries.
✨Tip Number 3
Show off your IT skills! Brush up on Microsoft Outlook and Word, as these are key tools for the role. You could even prepare a quick demo of how you would manage an appointment booking using these applications to impress during your interview.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining the NNUH team right from the start!
We think you need these skills to ace Outpatient Booking Clerk - Care Group B in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Outpatient Booking Clerk. We want to see how you can contribute to our collaborative team at NNUH!
Show Off Your Communication Skills: Since this role involves dealing with both internal and external parties, it's crucial to demonstrate your effective communication skills in your written application. Use clear and concise language to showcase your ability to handle queries and requests.
Highlight Relevant Experience: If you've got experience in administrative support or similar roles, make sure to mention it! We love seeing candidates who understand the ins and outs of outpatient procedures and can hit the ground running.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at NNUH.
How to prepare for a job interview at Norfolk and Norwich University Hospital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Outpatient Booking Clerk. Familiarise yourself with terms like 'partial booking' and '18-week pathways'. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves dealing with both internal and external parties, practice clear and effective communication. You might want to role-play common scenarios, such as handling appointment requests or discussing changes with patients. This will prepare you for real-life situations you'll face on the job.
✨Showcase Your IT Proficiency
As you'll be using systems like PAS and eRS, brush up on your IT skills, especially in Microsoft Outlook and Word. Be ready to discuss any relevant experience you have with these tools, as it will demonstrate your ability to adapt quickly to the hospital's systems.
✨Emphasise Teamwork and Collaboration
The NNUH values a collaborative environment, so be prepared to share examples of how you've worked effectively in a team. Highlight your understanding of the importance of communication within a team and how it contributes to patient care and clinic utilisation.