Ward Clerk - Delivery Suite

Overview

We are looking to recruit to our Delivery Suite team at the Norfolk & Norwich University Hospital. This is a role with flexibility in working patterns to ensure the service is covered 24 hours, 7 days a week. The successful candidate may cover other reception areas within Maternity and Paediatric sections as required due to sickness or annual leave. The post holder will provide a high quality reception and support service within an inpatient setting and will communicate effectively with patients, relatives, the general public and a wide range of multi-professional staff internal and external to the Trust.

To provide a support service to the technical staff, a versatile approach is essential with the ability to cope with many tasks simultaneously. If you are highly organised, methodical, enjoy patient contact and working within a team, this role offers a varied and exciting opportunity to make a difference for our patients. Knowledge of PAS is preferred but not essential.

Responsibilities

• To provide clerical support and assist the Ward Manager or Deputy with admission/transfer and discharge of patients.
• To greet and direct all visitors (patients, relatives, Chaplains) to the appropriate staff or patient.
• To update the inpatient diary, ensure accuracy and correspondence with PAS, and keep records up to date in PAS (patients admitted, transferred, discharged).
• Liaise with nursing staff over discharge, including collection of property from General Office, dispatching notes, and arranging transport to peripheral areas.
• Prepare clinical coding forms, inpatient sick certificates and GP discharge letters for each patient episode; ensure documentation is complete at discharge and that discharge letters reach GPs within 24 hours.
• Arrange follow-up outpatient appointments where appropriate.
• Ensure admission procedures and regulations for Overseas Visitors are met, including EC patients.
• Provide Bed Management with an accurate bed state on an agreed timely basis.
• Handle all incoming non-medical telephone calls as appropriate, either delegating, referring, or returning calls; maintain confidentiality at all times.

Qualifications and Requirements

• Experience in administrative or reception work within a healthcare setting preferred.
• Ability to communicate effectively with patients, relatives, public and multi-professional staff.
• Willingness to be flexible with working patterns and cover other areas as required.
• Passport or visa status: note about UKVI eligibility for Skilled Worker Visa if applicable (this role does not meet UKVI eligibility requirements for a Skilled Worker Visa).
• UK Registration for professional roles where required.
• DBS check required for roles involving working with children or adults; cost may apply if salary is below threshold and if not covered by the NHS.
• Ability to use PAS and other hospital systems as stated in the job description and person specification.

Travel, Parking and Benefits

• Staff parking is available onsite with limited spaces during core hours; more spaces may be available in evenings and weekends.
• Public transport options include discounted bus passes and park-and-ride schemes with NHS staff discounts.
• The Trust offers travel support, a salary sacrifice scheme, on-site nursery, staff cafes, employee assistance, flexible staff bank and other NHS benefits/discounts.

Additional Information

• Application communications will be by email; please check regularly.
• We value equality and may offer Guaranteed Interview to eligible candidates with a disability.
• If you do not hear within four weeks, this usually means you have not been shortlisted; contact the advert contact if you wish to confirm.
• Flexibility: the organisation may consider alternative patterns or contracts (e.g., part-time, secondments) and requests should be stated in the supporting statement.

About Norfolk and Norwich University Hospital

Join us at the Norfolk and Norwich University Hospital, a large NHS trust with over 10,000 staff. We care for around one million people in Norfolk and surrounding areas and are a teaching and research hospital with state-of-the-art facilities. We value the talent of our diverse workforce from 94 countries and offer opportunities for development and progression.