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For Companies At a Glance
- Tasks: Support medical staff, manage appointments, and ensure patient safety in a busy environment.
- Company: Norfolk and Norwich University Hospital, committed to patient care and community support.
- Benefits: Flexible hours, free transport, counselling support, and career development opportunities.
- Why this job: Join a dynamic team and make a real difference in patient care every day.
- Qualifications: Must meet essential criteria and have current UK professional registration if required.
- Other info: We value diversity and offer guaranteed interviews for applicants with disabilities.
The predicted salary is between 24000 - 36000 £ per year.
Overview
As a Receptionist in the Respiratory Medicine Directorate at Norfolk and Norwich University Hospital, you will support technical, secretarial, medical and nursing staff, manage appointments, coordinate clinics, handle enquiries, maintain patient safety and keep telephone investigation logs in line with department policy.
Responsibilities
- Provide support services to technical, secretarial, medical and nursing staff.
- Carry out receptionist duties, prioritise and arrange appointments, maintain appointment systems and coordinate clinics.
- Deal with patients and staff enquiries in person or via telephone in a courteous and confidential manner.
- Ensure patient safety and well‑being in the waiting area before appointments.
- Keep a log of telephone requests for investigations, prioritise and convey messages to appropriate technical staff.
Qualifications
Applicants must meet the essential criteria listed in the person specification and demonstrate how they meet the desirable criteria. You will need current UK professional registration if required and consent to a DBS check where applicable. The role is not eligible for UKVI Skilled Worker Visa sponsorship.
Benefits
- Flexible working hours
- Free Park & Ride to NNUH Colney Lane
- Free 24‑hour confidential counselling support
- On‑site Nursery and cafe discounts at NNUH Colney Lane
- Support in career development and flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work and home electronics
Equality and Diversity
We value equality in our team and recruit from all sections of the community. We recognise the wealth of talent among people with a disability and offer guaranteed interview schemes where appropriate.
Application
Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification. If you do not hear within the next four weeks you will normally not be short‑listed. Contact the person indicated in the advert for further information.
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Receptionist - Respiratory Medicine employer: Norfolk and Norwich University Hospital NHS Foundation Trust
Contact Detail:
Norfolk and Norwich University Hospital NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Respiratory Medicine
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a Receptionist in Respiratory Medicine. This way, when you get that interview, you can show off your knowledge and enthusiasm for the position.
✨Tip Number 2
Practice your communication skills! As a Receptionist, you'll be dealing with patients and staff all day. Try role-playing common scenarios with a friend to boost your confidence and ensure you're ready to handle enquiries like a pro.
✨Tip Number 3
Network, network, network! Reach out to current or former employees at Norfolk and Norwich University Hospital. They can provide insider tips and might even put in a good word for you. Plus, it shows your genuine interest in the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Make sure to tailor your supporting statement to highlight how you meet both the essential and desirable criteria. We want to see your passion shine through!
We think you need these skills to ace Receptionist - Respiratory Medicine
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure to read the job description thoroughly. We want to see how you can fit into the role of Receptionist in Respiratory Medicine, so highlight your relevant experience and skills that match what they’re looking for.
Tailor Your Supporting Statement: Your supporting statement is your chance to shine! Make it personal and specific to the role. We recommend addressing both the essential and desirable criteria mentioned in the job specification to show that you’re the perfect fit for the team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great candidate for the Receptionist position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure your application gets to us directly. Plus, we love seeing applications come in through our platform!
How to prepare for a job interview at Norfolk and Norwich University Hospital NHS Foundation Trust
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Receptionist in Respiratory Medicine. Familiarise yourself with managing appointments, handling enquiries, and ensuring patient safety. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a Receptionist, you'll be dealing with patients and staff regularly. Practise your communication skills by role-playing common scenarios, such as answering phone calls or addressing patient concerns. This will help you convey information clearly and courteously during the interview.
✨Prepare Examples of Your Experience
Think of specific examples from your past work or volunteer experiences that demonstrate your ability to manage appointments, coordinate clinics, and handle enquiries. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewer to see your capabilities.
✨Show Enthusiasm for Patient Care
During the interview, express your passion for providing excellent patient care and support. Highlight any relevant experiences where you've prioritised patient well-being or contributed to a positive healthcare environment. This will resonate well with the interviewers and show that you align with their values.
