Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Service Excellence Centre, ensuring top-notch remote services and team performance.
- Company: Join Nordomatic, a leader in creating inclusive workplaces that value every individual's skills.
- Benefits: Enjoy a supportive environment with opportunities for continuous development and career growth.
- Why this job: Make a real impact by enhancing service quality and team collaboration across the UK.
- Qualifications: Experience in BMS/HVAC and managerial roles is essential; strong IT skills are a must.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age-inclusive jobs board.
The candidate will be responsible for leading the UK-wide Service Excellence Centre (SEC), delivering remote services to customers and internal teams. This role ensures the effective operation of the SEC, driving service quality, team performance, and compliance.
Key Responsibilities:
- Coordinate and collaborate with sales and regional site teams to develop and deliver remote services, enhancing site-based work through proactive pre-visit diagnosis, including remote connectivity management.
- Develop and share technical knowledge across the UK and wider group to improve capabilities and engineering efficiency.
- Manage the SEC team, overseeing attendance, sickness absence, conduct, and performance issues.
- Conduct monthly team meetings.
- Promote continuous team development.
- Manage trainees and apprentices\’ development.
- Log call outs, schedule work, and liaise with regional teams regarding site-based work.
- Approve engineer timesheets.
- Handle financial management, including P&L responsibilities.
The successful candidate will have a background in BMS and/or HVAC, managerial experience in a multi-site environment, and strong IT skills, especially in MS Office, with an emphasis on Excel.
At Nordomatic, we foster a workplace where everyone\’s skills and experience matter, and where you can be your true self every day. We welcome all applications.
#J-18808-Ljbffr
Service Excellence Centre Manager employer: Nordomatic
Contact Detail:
Nordomatic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Excellence Centre Manager
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in BMS and HVAC systems. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in managing service excellence centres. Engaging in conversations can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your managerial experience in detail, particularly in multi-site environments. Be ready to share specific examples of how you've improved team performance and service quality in previous roles.
✨Tip Number 4
Showcase your IT skills, especially in MS Office and Excel, by being prepared to discuss how you've used these tools to manage projects or improve processes. Highlighting your technical proficiency can set you apart from other candidates.
We think you need these skills to ace Service Excellence Centre Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Tailor your application to highlight your experience in BMS, HVAC, and managerial roles.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous managerial experience in a multi-site environment. Provide specific examples of how you've driven service quality and team performance.
Showcase Technical Skills: Make sure to mention your strong IT skills, particularly in MS Office and Excel. If you have any certifications or training related to these areas, include them in your application.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for service excellence. Discuss how you can contribute to the continuous development of the SEC team.
How to prepare for a job interview at Nordomatic
✨Showcase Your Leadership Skills
As a Service Excellence Centre Manager, you'll need to demonstrate your ability to lead and manage a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to performance issues and team development.
✨Highlight Technical Knowledge
Given the technical nature of the role, be ready to discuss your background in BMS and HVAC systems. Share specific instances where your technical knowledge has improved service delivery or efficiency, as this will show your capability to enhance the team's performance.
✨Prepare for Financial Management Questions
Since the role involves P&L responsibilities, brush up on your financial management skills. Be prepared to discuss how you've handled budgets or financial reporting in previous roles, and think about how you can apply that experience to this position.
✨Demonstrate Collaboration Skills
The job requires coordination with various teams, so it's essential to illustrate your collaborative skills. Prepare examples of successful projects where you worked with sales or regional teams to deliver remote services, highlighting your communication and teamwork abilities.
