At a Glance
- Tasks: Manage customer accounts, solve queries, and build lasting relationships.
- Company: Join a dynamic team focused on customer satisfaction and success.
- Benefits: Competitive salary, flexible hybrid work, and generous annual leave.
- Other info: Enjoy a supportive environment with opportunities for growth.
- Why this job: Make a real impact by helping customers and solving their problems.
- Qualifications: Fluent Norwegian and English, with customer service experience.
The predicted salary is between 28000 - 28000 £ per year.
We are looking for a fluent Norwegian speaker to join the team as a Customer Service Account Manager. In this role, you won't just be answering tickets—you will be the main point of contact for a dedicated portfolio of customers, building real, long-term relationships. You will guide customers through their entire lifecycle, handle complex queries from start to finish, and balance great service with business goals. If you love solving problems, analysing account trends, and helping people, you’ll fit right in.
Key Responsibilities
- Account Management: Be the friendly, expert face of the company for your accounts, keeping customer satisfaction and retention high.
Manage orders, renewals, pricing, and system access to ensure zero service interruptions. - Problem Solving: Take total ownership of tricky customer queries, digging into root causes and teaming up with finance or sales to fix them.
- Data & Strategy: Analyse account data and trends to spot opportunities, mitigate risks, and provide smart recommendations to customers.
- Collaboration: Keep things running smoothly by hitting your response targets (SLAs) and sharing ideas to improve how we work.
What We Are Looking For
- Languages: Fluent or native Norwegian and English (both written and spoken).
- Experience: Background in customer service, customer success, or managing a portfolio of accounts.
- Skills: Great organisation, solid problem-solving skills, and a knack for working with Excel and data.
- Mindset: A proactive, 'customer-first' attitude with a love for building lasting professional relationships.
- Flexibility: Work from the Barnet office 5 days a week during your probation period to get up to speed. Afterwards, enjoy a hybrid routine with 2 to 3 days from home.
- Time Off: 22 days of annual leave plus bank holidays to start, which increases the longer you stay with us.
- Extras: Company pension scheme (with a 5% employer contribution) after 3 months, plus a health cashback scheme and life insurance after passing probation.
Ready to Apply? Please share your CV along with your notice period and right-to-work status in the UK.
Location: Barnet / Hybrid. Salary: £28,000 ++
Customer Service Operative - Norwegian Speaking in London employer: Nordic Staff
As a Customer Service Account Manager at our Barnet office, you will thrive in a supportive and dynamic work culture that prioritises employee growth and satisfaction. With a strong focus on building long-term relationships with customers, we offer flexible working arrangements, generous annual leave, and a comprehensive benefits package, including a pension scheme and health cashback. Join us to be part of a team that values your contributions and encourages you to develop your skills while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operative - Norwegian Speaking in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nordic Staff. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nordic Staff before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Operative - Norwegian Speaking in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nordic Staff:Your cover letter is your chance to shine! Tell us why you want to work at Nordic Staff specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nordic Staff!
How to prepare for a job interview at Nordic Staff
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
