At a Glance
- Tasks: Manage customer accounts, solve queries, and build lasting relationships.
- Company: Join a dynamic team focused on customer satisfaction and success.
- Benefits: Flexible working, generous leave, pension scheme, and health benefits.
- Other info: Enjoy a hybrid work routine after probation with excellent career growth opportunities.
- Why this job: Make a real impact by helping customers and solving problems every day.
- Qualifications: Fluent Swedish and English, customer service experience, and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a fluent Swedish speaker to join the team as a Customer Service Account Manager. In this role, you won’t just be answering tickets—you will be the main point of contact for a dedicated portfolio of customers, building real, long-term relationships. You will guide customers through their entire subscription journey, handle complex queries from start to finish, and balance great service with business goals. If you love solving problems, analysing account trends, and helping people, you’ll fit right in.
Key Responsibilities
- Account Management: Be the friendly, expert face of our company for your accounts, keeping customer satisfaction and retention high.
- Lifecycle Support: Manage orders, renewals, pricing, and system access to ensure zero service interruptions.
- Problem Solving: Take total ownership of tricky customer queries, digging into root causes and teaming up with finance or sales to fix them.
- Data & Strategy: Analyse account data and trends to spot opportunities, mitigate risks, and provide smart recommendations to customers.
- Collaboration: Keep things running smoothly by hitting your response targets (SLAs) and sharing ideas to improve how we work.
What We Are Looking For
- Languages: Fluent or native Swedish and English (both written and spoken).
- Experience: Background in customer service, customer success, or managing a portfolio of accounts.
- Skills: Great organisation, solid problem-solving skills, and a knack for working with Excel and data.
- Mindset: A proactive, 'customer-first' attitude with a love for building lasting professional relationships.
Perks & Benefits
- Flexibility: Work from the Barnet office 5 days a week during your probation period to get up to speed. Afterwards, enjoy a hybrid routine with 2 to 3 days from home.
- Time Off: 22 days of annual leave plus bank holidays to start, which increases the longer you stay with us.
- Extras: Company pension scheme (with a 5% employer contribution) after 3 months, plus a health cashback scheme and life insurance after passing probation.
Customer Service Account Manager - Swedish Speaking employer: Nordic Staff
As a Customer Service Account Manager at our Barnet office, you will thrive in a supportive and dynamic work culture that prioritises employee growth and satisfaction. With a strong focus on building long-term relationships with customers, we offer flexible working arrangements, generous annual leave, and a comprehensive benefits package, including a pension scheme and health cashback. Join us to be part of a team that values your contributions and encourages you to develop your skills while making a meaningful impact.
