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For Companies At a Glance
- Tasks: Lead and optimise daily operations for a fast-growing e-commerce company.
- Company: Join a dynamic team at the forefront of DTC e-commerce.
- Benefits: Competitive salary, performance bonuses, and a clear growth path to COO.
- Why this job: Make a real impact by streamlining operations and driving efficiency.
- Qualifications: Senior-level experience in e-commerce operations and strong leadership skills.
- Other info: Enjoy high autonomy in a rapidly scaling environment.
The predicted salary is between 3000 - 5000 £ per month.
This role is central to the company. Operations is the backbone of our business, and you will be the person ensuring everything runs smoothly across teams, markets, and functions.
The role involves owning the operational engine of the company. You will translate strategy into execution, align teams, build scalable systems, and ensure accountability across the business. You will work closely with the Founder and leadership team to ensure the company operates with clarity, speed, and discipline as it scales.
What You’ll Be Responsible For
- Full ownership of daily operations across the business
- Building and maintaining scalable systems, processes, and workflows
- Ensuring cross-functional alignment between Operations, Growth, Marketing, Supply Chain, and Customer Support
- Turning strategic priorities into clear execution plans
- Creating structure, accountability, and operational clarity across teams
Day-to-day Responsibilities
- Own and oversee the company’s operational roadmap, priorities, and execution
- Track KPIs across operations, logistics, customer experience, and internal teams
- Identify bottlenecks, inefficiencies, and risks — and fix them
- Ensure projects are delivered on time and to standard
- Act as the operational link between leadership and execution teams
- Continuously improve systems, documentation, and workflows
Key tasks
- Build and optimize operational processes across:
- Supply chain & logistics
- Customer support & refunds
- Internal team workflows
- External partners and vendors
What Success Looks Like In The First 6 Months
- Operations are structured, predictable, and scalable
- Teams have clarity on priorities, responsibilities, and KPIs
- Bottlenecks across logistics, customer experience, and execution are reduced
- Costs are better controlled and operational efficiency has improved
- You operate as the clear owner of day-to-day operations
- You are positioned to grow into a COO-level role as the company scales
Who You’ll Work Closely With
- Founders
- Marketing Team
- Finance
- Customer Support
- Supply Chain partners
- External agencies
Requirements (must-have)
- Senior-level experience in operations within DTC / e-commerce
- Proven track record in a high-growth (8–9 figure) environment
- Strong ownership mindset with high standards
- Ability to turn complexity into simple, scalable systems
- Data-driven, decisive, and execution-focused
- Strong communication and cross-team leadership skills
- Education not required — results and experience matter most
- 3–7+ years in Operations, COO, or Operations Manager roles
Tools & platforms
- Shopify (required)
- Notion, Slack, Asana (required or strong familiarity)
- Automation tools (Zapier, Make) are a strong plus
- Experience working with agencies and external vendors
Compensation & Growth
- €3,500–€5,000/month + performance-based bonus
- Paid home office setup
- Clear growth path: Head of Operations → COO
- High level of autonomy and ownership in a fast‑scaling business
Head of Operations Ecommerce DTC in London employer: Nordic Sculpt
Contact Detail:
Nordic Sculpt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations Ecommerce DTC in London
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce space, especially those who work in operations. Use LinkedIn or industry events to connect and chat about their experiences. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by understanding the company’s operations inside out. Research their supply chain, customer support processes, and any recent news. This will help you speak their language and show that you’re genuinely interested in how they run things.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples of how you've identified bottlenecks and improved operational efficiency in past roles. This is key for a Head of Operations position, and it’ll set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Operations Ecommerce DTC in London
Some tips for your application 🫡
Show Your Operations Expertise: Make sure to highlight your senior-level experience in operations, especially within DTC or e-commerce. We want to see how you've successfully navigated high-growth environments and what systems you've built to support that growth.
Be Data-Driven: Since this role is all about turning strategy into execution, we love seeing candidates who can back up their claims with data. Share examples of how you've tracked KPIs and improved operational efficiency in your previous roles.
Communicate Clearly: Strong communication skills are key for this position. When writing your application, make sure to convey your ideas clearly and concisely. We want to know how you’ve aligned teams and created accountability in past projects.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Nordic Sculpt
✨Know Your Operations Inside Out
Make sure you have a solid understanding of operations in the DTC e-commerce space. Brush up on key metrics, processes, and systems that drive efficiency. Be ready to discuss how you've optimised operations in your previous roles.
✨Showcase Your Leadership Skills
This role requires strong cross-team leadership. Prepare examples of how you've aligned teams and built accountability in past positions. Highlight your ability to communicate effectively with different departments, especially when it comes to executing strategic priorities.
✨Be Data-Driven
Since this position is focused on tracking KPIs and improving operational efficiency, come prepared with data-driven insights from your previous experiences. Discuss how you've used data to identify bottlenecks and implement solutions that led to measurable improvements.
✨Demonstrate Your Problem-Solving Skills
Expect questions about challenges you've faced in operations. Prepare to share specific examples of how you've identified inefficiencies and turned them into streamlined processes. Show that you can think critically and act decisively under pressure.
